Medical Assistant Customer Service
Resume:
Briana Johnson
Hopkinsville, KY *****
**************@***********.***
Motivated Medical Assistant seeking a position in a fast paced office that will allow me to showcase my skills.
Authorized to work in the US for any employer
Work Experience
Caregiver
Charter Senior Living - Hopkinsville, KY
June 2023 to Present
Caregiver for flourish (memory care) . I Assist residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan. I also allow and encourage residents to do as much of their own care as possible. Other responsibilities include patient charting, sterilization techniques, HIPPA, record management and daily computer use.
Customer Service Representative
TTEC - Hopkinsville, KY
January 2019 to January 2021
• Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.
• Provided accurate, valid and complete information by using the proper methods/tools.
• Followed communication procedures, guidelines and policies.
• Reviewed or made changes to customer accounts.
• Researched answers or solutions as needed.
• Handling bank transfers, assisting with online accounts, completing transactions,accepting deposits, and answering banking or financial related questions. Education
Diploma in Medical
Ross medical school - Hopkinsville, KY
November 2022 to September 2023
Hopkinsville high school - Hopkinsville, KY
May 2016
Skills
• vital signs
• venipuncture
• Sterile procedures, assisting with sutures, dressing changes
• Assisting with GYN exam,visual acuity, assisting with patient exams, scribing
• Rehab equipment, pt education
• Pediatric measurements
• EHR/EMR, Microsoft programs
• Billing and coding
• Front office receptionist, office equipment
• Ability to recognize cardiac rhythms
• Can administer basic urinalysis, urine dipstick, blood typing, strep test, and blood sugar
• Knowledgeable of insurance coding and administrative procedures
• Proficient with EKG electrode placement (within 90% accuracy)
• Understand basic dosage calculations
• Proven ability to read and perform vital signs
• Skilled at accurately documenting patient history
• Perform a blood glucose test
• capillary puncture
• coach a patient on self-exam (breast or testicular)
• perform procedural coding
• document immunizations
• Injections
• IM
• SQ
• ID
• insulin
• EKG
• Spirometer
• Nebulizers
• SPO2
• General lab testing
• step A
• flu swab
• urinalysis
• mono
• Hct
• Hgb
• Memory Care
• Records Management
• Caregiving
• Medical Scheduling
• Phlebotomy
• Insurance Verification
• Medical administrative support
• Vital signs
• Medical terminology
Certifications and Licenses
Certified Medical Assistant
August 2023 to Present
BLS Certification
December 2022 to December 2024
CPR Certification
December 2022 to December 2024
Certified Medication Aide
Additional Information
• Retail associate
Contact this candidate