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Washington DC IT

Service Management

Last updated: April 30, 2024

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PDF generated on April 30, 2024

©2024 ServiceNow. All rights reserved.

ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.

Washington DC IT Service Management

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Terms of Use Privacy Statement

PDF generated on April 30, 2024

©2024 ServiceNow. All rights reserved.

ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.

2

Washington DC IT Service Management

Configuring Vendor Management Workspace

Use Vendor Management Workspace to create vendors, service credits, or vendor tickets and to set up Vendor Success Indicators. Configuration overview

Find tasks that you need to complete to configure Vendor Management Workspace.

Benefit Task

Turn on Vendor Management

Workspace.

Activate Vendor Management

Workspace

Clone an existing Vendor

Management Workspace page

and customize it.

Customize a Vendor Management

Workspace page using UI Builder

Add a vendor to Vendor

Management Workspace.

Create a vendor in Vendor

Management Workspace.

Generate Vendor Satisfaction

Assessment to assess how satisfied

your stakeholders are with the

vendors they collaborate with.

Generate the Vendor

Satisfaction Assessment in Vendor

Management Workspace

Create KPI groups to track vendor

metrics.

Create KPI groups to track metrics

for your vendors

Create improvement initiatives in

Vendor Management Workspace.

Create an improvement in Vendor

Management Workspace

Create a service credit in Vendor

Management Workspace.

Create a service credit in Vendor

Management Workspace

Set up Vendor Success Indicators.

Setting up Vendor Success

Indicators in Vendor Management

Workspace

Terms of Use Privacy Statement

PDF generated on April 30, 2024

©2024 ServiceNow. All rights reserved.

ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.

3

Washington DC IT Service Management

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