Customer Service Manager
Resume:
Shelletha Hall
Supervisor
West Sacramento, CA **691
ad5ilq@r.postjobfree.com
Friendly and enthusiastic person with 15+ years of Customer Service Manager experience. Able to learn new task quickly. Proficient in growing key customer relationships. Represent establishment with friendly and professional demeanor at all times.
Authorized to work in the US for any employer
Work Experience
Supervisor/Temp Trainer/Quality Analyst
TTEC - Sacramento, CA
August 2018 to March 2024
• Manage a team of 10 - 20 agents.
• Manage attendance tracker.
• Approve time cards.
• Help agents resolve escalations.
• Do QA scores for particular calls.
• Monthly team goals.
• Manage day to day production.
• Short call review.
• Write-ups.
• Performance plan.
• Temp trainer for new hires.
• Teaching new hires policies and procedures.
• Teaching new hires how to navigate through the systems. Customer Service Manager
Walmart - Sacramento, CA
May 2009 to May 2018
• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
• Instruct staff on how to handle difficult and complicated sales.
• Assign employees to specific duties.
• Establish and implement policies, goals, objectives, and procedures for the department.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits or change due to customers.
• Count money and audit money drawers.
• Greet customers entering Establishment.
• Supervise others and provide on-the-job training.
• Offer customers carry-out service at the completion of transactions.
• Cash Checks for customer and any other financial needs. Account Receivable Manager
Clarion Hotel - Sacramento, CA
May 2003 to September 2008
• Interview credit applicants by telephone or in person in order to obtain personal and financial data needed to complete credit reports.
• Relay credit report information to subscribers by mail or by telephone.
• Arrange for debt repayment or establish repayment schedules, based on customers financial situation.
• Locate and notify customers of delinquent accounts by mail, telephone
• Receive payments and post amounts paid to customer accounts.
• Advise customers of necessary actions and strategies for debt repayment.
• Sort and file correspondences, and perform miscellaneous clerical duties such as answering correspondences and writing reports.
Education
High school or equivalent in business
Fremont High School - Sacramento, CA
September 1983 to June 1986
Skills
• Typing (10+ years)
• 10-key by touch (10+ years)
• Management (10+ years)
• Customer Service (10+ years)
• Call Center (5 years)
• CSR (10+ years)
• Customer Care (10+ years)
• Clerical Experience (10+ years)
• Computer skills (10+ years)
• Hospitality
• Google Docs
• Microsoft Word (10+ years)
• Data entry (10+ years)
• Home & community care
• Organizational skills (10+ years)
• Microsoft Office (10+ years)
• Communication skills (10+ years)
• Office Management (10+ years)
• Phone etiquette
• Customer support
Certifications and Licenses
Driver's License
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