Data Entry Customer Service
Resume:
Corrica Wrenfro
Greensboro, NC *****
********@*****.***
Experienced customer service/data entry professional with over 20 years of experience in multiple industries. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits Authorized to work in the US for any employer
Work Experience
Primary support leader
Accenture - Atlanta, GA
March 2021 to Present
Assist claimant with unemployment claims and also assist agents with questionable regarding claimants claims. Listen to agents calls for quality purposes. Train new hires added to team. Create training and reference materials for guidance
Customer Service Representative
Delta Dental- CSR1 - Alpharetta, GA
September 2020 to November 2020
• Assist member via telephone regarding their group insurance benefits.
• Submit workflow documentation for claims
• Assist provider offices with benefit eligibility questions checked procedure codes for prices and eligibility.
• Verified insurance benefits for active or inactive statuses. Bobby Dodd Institute - College Park, GA
October 2019 to September 2020
• Resolved order problems, improved operations, and provided exceptional client support.
• Increased customer satisfaction by resolving shipping and product issues.
• Handled 70-85 calls per day to address customer inquiries and concerns.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Maintained excellent attendance record, consistently arriving to work on time.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Team Lead
LogistiCare - College Park, GA
October 2018 to March 2019
• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
• Prepared detailed reports monthly on updates to project specifications, progress, identified conflicts and team activities
• Managed schedules, accepted time off requests and found coverage for short shifts
• Assigned daily employee tasks and monitored activity and completion
• Tracked receipts, employee hours and inventory movements
• Worked with team members to improve performance and implement training updates
• Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
• Mentored newly hired employees on software, computer equipment and phone also developed training manual for all call center to use for reference purposes Tech Support 1 Agent
Wipro - Atlanta, GA
July 2017 to March 2018
• Maintained excellent attendance record, consistently arriving to work on time
• Increased customer satisfaction by resolving computer and printer issues
• Submitted service tickets for equipment maintenance requests
• Explained technical information in clear terms to non-technical individuals to promote better understanding
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
• Removed malware, ransomware and other threats from laptops and desktop systems
• Assisted customers in identifying issues and explained solutions to restore service and functionality
• Collaborated with supervisors to escalate and address customer inquiries or technical issues
• Activated accounts for clients interested in new services Customer Care Specialist
Concentrix - Atlanta, GA
June 2017 to January 2018
• Coordinated timely responses to online customer communication and researched complex issues
• Maintained accurate and current customer account data with manual forms processing and digital information updates
• Responded to customer needs through competent customer service and prompt problem-solving
• Identified customer issues with products or services, investigated causes, and initiated resolutions
• Responded to customer inquiries via phone, email, and web-based platforms
• Requested escalation for unresolved issues
********@*****.*** **************@*****.***
Atlanta, GA 30349
Education
BS in Health Admin
University of Phoenix - Atlanta, GA
October 2016
Skills
• Medical support
• Medical coding knowledge
• Understanding of medical terminology
• Medical records maintenance
• Medical billing code accuracy
• Medical insurance
• Order fulfillment
• Staff education and training
• Receiving support
• Technical Support
• Retail store support
• Good listening skills
• Data Entry
• Money handling abilities
• Patient charting
• AR/AP, AS/400
• Insurance Verification
• Bookkeeping
• CMS-1500 billing forms
• Independent worker
• Dental terminology knowledge
• QuickBooks proficient
• CPT ICD knowledge
• Excellent grammar
• Supervision
• MS Office
• Transcription
• ICD-10
• Medical Office Experience
• ICD-9
• Cash handling
• Accounts receivable
• Conflict management
• Bookkeeping
• Training & development
• Medical terminology
• Medical coding
• ICD-10
• ICD-9
• ICD coding
• Medical records
• Customer service
• Microsoft Access
• Supervising experience
• Windows
• Technical support
• Accounts payable
• Order fulfillment
• Communication skills
• Computer skills
• Data entry
• Microsoft Excel
• Microsoft Office
• Phone etiquette
• Office management
• Computer literacy
• Organizational skills
• Google Docs
• Marketing
• Medical office management
• Budgeting
• Dental office experience
• Dental receptionist
• Medical office experience
• Management
• Healthcare management
• Leadership
• Typing
• Microsoft Word
• Microsoft Powerpoint
• English
• Dispatching
• QuickBooks
• Microsoft Outlook
• Sales
• Cash register
• Retail sales
• Restaurant experience
• EHR systems
• EMR systems
Certifications and Licenses
Medical Billing Certification
Present
Driver's License
August 2020 to August 2028
Medical Coding Certification
Certified Professional Coder
Certified Coding Specialist
Certified Coding Associate
Contact this candidate