Medical Records Customer Service
Resume:
LOIS TILLMAN
Pointe, MI 248-***-**** ***********@*****.***
Professional Summary
Seasoned Quality Analyst and Medical Records Coordinator with extensive experience in maintaining confidential information, training team members, increasing organizational efficiencies, uploading images to company portals, and managing special projects. Substantial experience in organizing medical records, prioritizing customer experience, meeting deadlines, eliminating duplicate records, and ensuring compliance with regulations. Continually exceeds expectations by building strong relationships and works well with people at all levels of the organization including management, staff, and customers.
Skills
• Maintaining Confidential Information
• Organizing & Analyzing Medical Records
• Training & Mentoring Team Members
• Increasing Organizational Efficiencies
• Cultivating Relationships with Stakeholders
• Uploading Images to Company Portals • Project Management & Resource Allocation
• Managing Addendum Requests
• Ensuring Compliance with Regulations
• Identifying & Eliminating Duplicate Records
• Prioritizing Customer Service & Experience
• Meeting Deadlines & Streamlining Processes
Work History
Quality Analyst Support and Medical Records Coordinator 05/2014 to Current
MES Solutions
• Strategically obtaining information on new referrals and following special handling instructions for accounts and clients.
• Consistently maintaining documentation of correspondence and contact with carriers, claimants, physicians, and attorneys.
• Protecting rights by maintaining confidentiality of personal and financial information while following HIPAA regulations.
• Maintaining appropriate customer service professionalism at all times and keeping up to date on laws and requirements.
• Training team members in strategic processes while also managing special projects simultaneously to ensure compliance.
• Demonstrating the strong ability to work efficiently and accurately to ensure the flow of various organizational strategies.
• Continuously maintaining records, maintaining confidentiality, and uploading images to portals for physicians to review.
• Successfully utilizing data to make informed judgements as well as executing process control steps to support operations.
• Analyzing information and data in an efficient manner to reduce complexity and implement actionable improvements.
• Expertly handling assigned office duties while multitasking and providing exceptional customer service simultaneously.
• Working with all levels of management to ensure that appropriate processes and controls are established and documented.
• Educating staff on software programs and following up with associates to ensure information is retained and implemented.
• Designing new procedures to increase the efficiency of all administrative duties including filing and organizing records.
• Strategically responding to any special requests from managers with unique needs and following up to ensure satisfaction.
• Influencing a high prioritization of initiatives, aligning experiences across channels and touchpoints to ensure best results.
Previous Work History
Senior Data Entry Specialist – Harvard Resource Solutions, Troy, MI – 2011 to 2014
Lead Generator – Lease Corporation of America, Troy MI – 05/2013 to 11/2013
Medical Data Entry Specialist – Trinity Health Services, Livonia, MI – 11/2012 to 12/2012
Data Entry Specialist – American Laser Skincare, Farmington Hills, MI – 09/2011 to 07/2012
Medical Billing Assistant – Professional Billing, Detroit, MI – 02/2011 to 04/2011
Interior Designer – Lois Designs, Farmington Hills, MI – 01/2001 to 12/200
Benefit Coordinator – Guardian Alarms, Southfield, MI – 05/1999 to 09/2000
Technical Skills
Microsoft Office Suite, Lotus 1-2-3, eThomas, QuickBasic, Kronos, CMS Portal, GroupWise 8.2, Phoenix, ImageRight, MED-Soft, Electronic Health Records
Education
Wayne State University – exp. 09/2025
Social Work Program
Dorsey Schools – 04/2011
Medical Administrative and Billing
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