Customer Service Front Desk
Resume:
Brandy N Smith
Customer Service Professional
Bessemer, AL 35023
****************@*****.***
Hard working Mother
Customer service professional with more than 10 years of experience, working in call centers to working front desk agent.
Consistent positive interactions with customers and knowledge of time management have resulted in a Raise
Proven ability to provide excellent customer service in busy environments. Ability to adapt to customers' needs and match them with the right solutions. Gaps in employment history are due to me being sick in 2018 and going forward to present time. Willing to relocate to: Jacksonville, FL - -
Authorized to work in the US for any employer
Work Experience
Patient Care Technician
Medical center West - Bessemer, AL
November 2023 to Present
Keep patient rooms tidy and sanitized
Assist patient with everyday needs (personal hygiene, using the restroom, grooming etc.) Monitor vital signs (temperature, pulse etc.) or EKG signals and patient condition Take fluid samples or other specimens for testing
Assist nursing staff in administering basic treatments Perform basic nursing procedures (e.g. changing bandages) Ensure rooms have adequate patient care supplies
Assist patients with particular issues or needs
Provide appropriate emotional support
CNA - Certified Nursing Assistant
Northway Nursing and Rehabilitation Center, LLC - Birmingham, AL February 2023 to November 2023
What are 5 responsibilities of a nursing assistant? CNAs are primarily responsible for helping patients with ADLs, such as bathing, grooming, toileting, eating, and moving. Ensuring that patients receive appropriate nutrition can include shopping for groceries, preparing meals, and, depending on the circumstances, assisting with eating. Picker/Packer
Amazon.com - Bessemer, AL
November 2022 to May 2023
pick items for orders in a timely manner
Nursing Assistant
Legacy Health - Pleasant Grove, AL
January 2023 to February 2023
In CNA training
Inventory Control Specialist
Saddle Creek Logistics Services - Bessemer, AL
August 2022 to October 2022
count inventory while riding a Clamp forklift
loading and unloading trucks
Circle K Cashier
Circle K - Birmingham, AL
June 2022 to July 2022
responsible for processing cash,
debit, credit and check transactions using a cash register or other point-of-sale system in a retail environment.
Shipping and Receiving Clerk
CJ Logistics America - Jacksonville, FL
January 2022 to May 2022
Worked in receiving as a clerk scheduled trucks on the dock for loading and unloading passing out inbound to forklift workers
• Sign driver in and out of the facility; verifying all paperwork
• Assign dock doors to the inbound and outbound loads
• Maintain door accuracy and yard report for trailer inventory
• Process Bills of Lading and associated shipping and receiving documents.
• Reconcile in bounds with packing slips and coordinate drop lot activity
• Coordinate moves on the yard for the spotter/yard jockey
• Provide a strong level of customer service to internal and external customers
• Maintain Inbound and Outbound Schedules
• Work closely with shift management and leads to accomplish shift goals.
• Report errors and/ or issues to appropriate member of leadership to ensure accuracy Picker/Packer
Coach - Florida
December 2021 to February 2022
• Fill orders,
• pack package
• Lift, carry and pull packages on a continuous basis according to safety guidelines
• Consistently pick orders in proper sequence for time efficiency
• Determine the appropriate conveyor system through scanning package labels
• Able to work safely, effectively and comfortably from high shelves and small areas
• Needed more hours
Cashier/Customer Service
Pilot Flying J - Jacksonville, FL
September 2021 to December 2021
• Cashier
• Completed transactions using a manual cash register
• Calculated change using a calculator and by hand
• Maintained cleanliness of store throughout the entirety of shift
• Completed closing duties, including counting the contents of the cash register
• Interacted and assisted customers with various needs Front Desk Clerk
Residence Inn by Marriott - Jacksonville, FL
January 2021 to July 2021
• Front desk agent
• greeting guest and
• making new reservations
• Taking payments,
• emailing credit card authorization forms scheduled meeting room for meeting room.
• Stocking market, cleaning and sanitized front area
• Also used Fosse
Front Desk Agent
Courtyard by Marriott - Trussville, AL
December 2020 to February 2021
Front desk agent
• greeting guest and
• making new reservations,
• taking payments,
• emailing credit card authorization forms
• schedule meeting room for meeting room.
• Stocking market, cleaning
• Also using Fossie
• Moved to Florida
Front Desk Agent
Fairfield Inn & Suites - Birmingham, AL
December 2019 to August 2020
• Using fossie
• knowing night audit
• check in and out guest
• post payment
• send authorization forms
• fax
• type 45 wpm
• Master in computer skills Windows Microsoft excel PowerPoint Online Customer Service Representative
Wells Fargo - Homewood, AL
April 2017 to November 2019
• Assist customers with entering their online accounts,
• Accessing mobile accounts
• canceling payments,
• making claims.
• Providing balances,
• making payments on credit cards, mortgages, lines of credit
• demonstrated excellence in achieving company goals and successfully assisting customers.
• Strong problem solver with the multitasking ability to handle several customer needs with ease. Customer Service
Regions Bank - Hoover, AL
May 2014 to March 2016
• Provided assistance to clients
• Answered phone and assisted customers with changes
• Scheduled reservations for customers
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
• Provided excellent technical support
Education
Some college in Nursing
Virginia College-Birmingham - Birmingham, AL
February 2010 to June 2012
High school or equivalent
West End High School - Birmingham, AL
January 2001 to June 2001
Skills
• CSR (10+ years)
• Call Center (6 years)
• Customer Care (10+ years)
• Customer Service (10+ years)
• Customer Support
• Microsoft Office (10+ years)
• Microsoft Powerpoint (7 years)
• Cash Handling (9 years)
• Excel (8 years)
• Multi-line Phone Systems (5 years)
• Computer Skills (10+ years)
• Time Management (10+ years)
• Front Desk (5 years)
• Guest Services (5 years)
• Microsoft Outlook (10+ years)
• Microsoft Word (10+ years)
• Phone Etiquette
• Night Audit
• Front Desk (1 year)
• Hotel experience (8 years)
• Administrative Experience
• Typing (10+ years)
• Clerical Experience (10+ years)
• Merchandising (4 years)
• Upselling (10+ years)
• Data Entry (8 years)
• POS (10+ years)
• Office Management (5 years)
• Collections (4 years)
• Collections (2 years)
• Proofreading (10+ years)
• English (10+ years)
• Computer literacy (10+ years)
• Search engines (10+ years)
• Negotiation (6 years)
• Social media management (10+ years)
• Cash application (10+ years)
• Leadership (8 years)
• Project management (1 year)
• Shipping & receiving (3 years)
• Quality assurance (7 years)
• Filing (10+ years)
• Microsoft Access (10+ years)
• Inventory control (5 years)
• 4G/LTE (10+ years)
• VPN (Less than 1 year)
• Sales (10+ years)
• Cashiering (10+ years)
• Assembly (6 years)
• Warehouse experience (5 years)
• Data warehouse (1 year)
• Desktop administration (2 years)
• Administrative experience (5 years)
• Warehouse management system (1 year)
• AS400 (8 years)
• Telemarketing (5 years)
• Operating Systems (10+ years)
• Windows (10+ years)
• WAN
• DNS
• Computer Networking
• DHCP
• Network Support
• VoIP
• Help Desk
• LAN
• TCP/IP
• 10 key calculator (4 years)
• Human resources
• Accounting
• Manufacturing
• Picking & packing (Less than 1 year)
• Dispatching (Less than 1 year)
• Shipping & receiving (Less than 1 year)
• Pallet jack (1 year)
• Communication skills
• Yardi
• Documentation review
• Clamp truck (Less than 1 year)
• SAP
• Technical Support
• Blood sampling
• Medical terminology
• Clerical experience
• Typing
• Customer service
• Front desk
• Guest services
• Leadership
• Cash handling
• Cash register
• Sales
• Technical support
• Assembly
• Accounts receivable
• Retail sales
• Office management
• Warehouse management system
• Negotiation
• Human resources
• SAP
• Manufacturing
• Hotel experience
• Quality assurance
• Cold calling
• Bookkeeping
• Project management
• Banking
• Yardi
• POS
• Proofreading
• iOS
• 4G/LTE
• QuickBooks
• Windows
• Microsoft Access
• Medical records
• Intake
• Communication skills
• Operating systems
• Desktop administration
• Basic math
• Accounting
• Phone etiquette
• Medical office experience
• Medical receptionist
• Customer relationship management
• Microsoft Excel
• Microsoft Outlook
• Microsoft Word
• Microsoft Office
• Organizational skills
• Time management
• Transcription
• Patient care
• Vital signs
• Documentation review
• Computer skills
• EMR systems
• Restaurant experience
• Financial services
• Upselling
• Fashion retail
• Merchandising
• Hospital experience
• Microsoft Powerpoint
• Care plans
• Research
• English
• Hospitality
• Serving
• Data entry
• Office experience
• Insurance verification
• Collection management
• Administrative experience
• Property management
• Fair Housing regulations
• Computer literacy
• Patient monitoring
• Inventory control
• Warehouse management
• Physiology knowledge
• Balance sheet reconciliation
• Purchasing
• Writing skills
• Analysis skills
• Shipping & receiving
• Outbound calling
Certifications and Licenses
BLS Certification
Driver's License
CPR Certification
November 2023 to Present
CNA
December 2023 to December 2026
State Tested Nursing Assistant
December 2023 to December 2026
Assessments
Customer service — Proficient
October 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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