Customer Service Talent Acquisition
Resume:
CIARA
ROBINSON
**************@*****.***
Bedford, OH 44146
https://www.linkedin.com/in/ciara-robinson-423795149/
SKILLS
Client Engagement
Talent Management/Sourcing
Research & Data Management
Organization Development
Strategic Transformation
Change Management
Collaborative Teamwork
Data-driven decision-making
Candidate Sourcing
Collective Bargaining Agreements
Marketing
Project Management
EDUCATION
Kent State University
Kent, OH
Bachelor of Arts: Communication Studies
PROFESSIONAL SUMMARY
Dedicated Talent Acquisition Specialist successful at managing full recruitment life cycle. Develops and implements customized strategies to meet specific position requirements and source qualified candidates. Offering 2 years of recruitment strategy development, and 6 years of Administration/Customer Service. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
WORK HISTORY
MIM Software - Talent Acquisition Coordinator
Beachwood, United States • 08/2022 - 08/2023
Managed the Internship Program including tracking, selection and offers for all summer interns, which included over 340 applicants and 157 interviews, and ultimately hiring 14 total interns
High efficiency with ATS and HRIS systems such as but not limited to Lever, BambooHR, Paycom
Collaborated with hiring managers to develop accurate job profiles that attracted qualified candidates for open positions.
Improved candidate experience with timely communication, thorough interview preparation, and constructive feedback.
MRI Real Estate Software - Legal Administrator
Solon, United States • 08/2021 - 08/2022
Ensured compliance with regulatory requirements by maintaining up-to-date knowledge of laws and regulations relevant to the practice area.
Streamlined legal processes by implementing efficient document filing and management systems.
Coordinated schedules for multiple attorneys, resulting in improved time management and organization.
Trained junior staff members on office procedures and protocols, promoting a collaborative work environment.
Union Home Mortgage - Jr. Servicing Specialist
Strongsville, United States • 11/2020 - 08/2021
Optimized department efficiency by developing standardized templates for commonly used documents, streamlining daily tasks for all team members.
Streamlined processes for faster resolution times, effectively managing servicing requests and inquiries.
Conducted thorough research on complex issues, providing accurate information to clients while adhering to regulatory guidelines and company policies.
Maintained up-to-date knowledge of industry regulations to ensure compliance when handling sensitive customer information and transactions.
Allstate Insurance Co - Liability Adjuster
Hudson, United States • 10/2019 - 11/2020
Worked closely with underwriters to identify potential risks that may affect policy pricing or eligibility.
Improved team efficiency by training new hires on best practices for handling liability claims.
Conducted field investigations to gather necessary information for accurate claim assessments, resulting in more accurate evaluations of damages and liabilities.
Reviewed policy documents and endorsements, determining appropriate coverage levels for each claim scenario presented.
Allstate Insurance Company - Claims Service Specialist
Hudson, United States • 04/2018 - 10/2019
Documented all information gathered in the field and uploaded data to company database for efficient processing using Office.
Read over insurance policies to explain levels of coverage and determine whether claims would receive approvals or denials.
Delivered exceptional customer service to policyholders regarding account status and other important information.
Developed strong relationships with clients, agents, and other stakeholders through prompt communication and professional demeanor.
Allstate Insurance Company - Customer Service Representative
Hudson, United States • 04/2016 - 04/2018
Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
Adhered to company guidelines and protocols while representing the brand professionally during all interactions with customers.
Collaborated with team members to optimize processes for increased efficiency in handling customer complaints.
Supported peers through knowledge sharing, collaboration efforts resulting in an enhanced team dynamic and heightened productivity levels.
PHILANTHROPY
Kaleidoscope Tutoring and Consulting LLC
May 2023- Present
-Volunteer to tutor students with Special Needs and IEPs monthly under the direct supervision of KTC's Owner.
Salvation Army
May 2017 - Present
-During holidays, volunteer work is conducted to help local families
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