Entry-Level Front Desk

JALEN D MCMILLAN

*** **** ***** ****, *** **** • Rosenberg, TX USA 77469 • 202-***-**** • *****************@*****.*** OBJECTIVE

Motivated and dedicated Entry-Level Business Management Professional with a strong passion for creating efficiency at all levels of management. Proficient in critical analysis, developing comprehensive reports for management, and adept at working collaboratively as part of a team. Specialized in operations management with a track record of success. Seeking a challenging role that will utilize my skills and provide opportunities for professional development. Qualification Summary

Performance driven,hard working and reliable employee seeking employment within an company that values my present skill set and supports my professional development.I possess excellent problem-solving skills and have the capacity to remain calm under pressure. Proficient in utilizing Workday, Onesite, Real Page, Fosse, Microsoft Office, and other software applications to prepare reports. Known for being dependable and result-driven. Flexible and versatile, I thrive in high-pressure situations and remain composed and competent. With a demonstrated ability to easily adapt to and overcome cultural differences, I am well-suited for diverse environments. I possess exceptional team-building skills and understand the importance of meeting deadlines. WORK EXPERIENCE

Inbound Operations Team Leader

Target Corporation, Washington, DC

01/2020 - Present

- Led team onboarding and learning, establishing clear goals and expectations and holding team members accountable.

- Coached the team to ensure accuracy and efficiency in all inbound processes, closing knowledge and skill gaps through training and experiences.

- Oversaw Shipping, Receiving, and Warehousing of Products, managing a daily inbound team of 20+ members.

- Implemented new initiatives and process changes by effectively training team members, supported Executive Team Leaders in identifying root causes and resolving store issues.

- Promoted process improvements and Best Practices to boost store profitability. Support Manager

Milk & Honey, Washington, DC

10/2017 - 12/2023

• Recruited, interviewed, and trained staff to adhere to restaurant procedures

• Maintained safety and food quality standards

• Ensured customer satisfaction, gathered feedback, and resolved complaints

• Organized schedules, tracked employees’ hours, and managed payroll data

• Ordered food, linens, gloves, and other supplies within budget constraints

• Supervised daily shift operations, encompassing front- and back-of-house functions

• Controlled operational costs and identified opportunities to reduce waste

• Evaluated staff performance and addressed poor performance through disciplinary actions or retraining Customer Service Representative

MGM National Harbor, Oxon Hill, MD

11/2016 - 04/2019

-Collaborated with Hotel Marketing, Sales, and Reservations teams to effectively increase occupancy rates and establish a brand experience that aligned with the Casino Hotel's mission and vision.

-Orchestrated the implementation of promotional programs in coordination with Database Marketing and Brand Management departments.

- Coordinated with Reservations/Front Desk teams to ensure seamless execution of promotional rates and dates.

- Managed the execution of promotions in collaboration with Hotel, Casino Operations, and Guest Services departments, ensuring smooth processing of bookings and exceptional service delivery.

- Provided Marketing Director with timely updates on promotional content to maintain relevance and effectiveness.

- Supported initiatives for capturing alternative email addresses to expand customer reach and engagement.

- Adapted to the demands of a fast-paced environment by exercising sound judgment and effectively multitasking.

- Fostered a collaborative work environment that encouraged teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.

- Performed various job-related duties as required for the success of the department.

- Handled additional assignments as assigned by management. Front Desk Supervisor

Farefield Inn & Suites by Marriott, Emporia, VA

01/2013 - 11/2016

-Managed front desk personnel and ensured exceptional customer service.

- Oversaw daily service operations for hotel rooms and executed contracts, deposits, and billing.

- Conducted bookkeeping duties, such as balancing accounts and performing nightly financial audits.

- Ensured that guests had an exceptional experience and acted as the face of the hotel.

- Provided necessary training to staff.

- Handled guest check-ins and check-outs in a professional manner.

- Operated the hotel switchboard and effectively managed incoming calls from potential guests, providing detailed information.

- Managed accurate accounting of all rooms and provided guests with room keys.

- Booked reservations through various channels including phone, email, and in-person interactions.

- Answered inquiries about the hotel's services, charges, dining facilities, sports facilities, and travel directions.

- Referred guests to appropriate departments to address complaints or provide suggestions.

- Computed bills, received payments, and provided guests with directions around the hotel.

- Promptly contacted housekeeping and maintenance departments for reported issues.

- Ensured guests understood the appropriate use of keys and were satisfied with their accommodations.

- Balanced cash at the end of shifts and generated accounting reports for the next shift benefit. EDUCATION

Virginia State University Ettrick, VA

Bachelors in Business Management, GPA: 3.8

2014 - 2020

Brunswick High School Lawrenceville, VA

High School Diploma, GPA: 3.5

2009 - 2013

SKILLS

- Performance Driven: Consistently motivated and goal-oriented, consistently striving for high levels of excellence and exceeding targets.

- Client Centered: Demonstrates a strong focus on understanding and meeting the needs of clients, ensuring their satisfaction and building long-term relationships.

- Superior in Communicating both Verbally and Non-Verbally: Possesses exceptional communication skills, adept at conveying ideas with clarity, whether verbally or through non-verbal cues such as body language and gestures.

- Great Listener: Exhibits excellent active listening skills, allowing for a better understanding of customer needs and concerns, resulting in effective problem-solving and resolution.

- Patience: Maintains a calm and patient demeanor, even in high-pressure situations, ensuring a positive and productive customer experience.

- Able to Resolve Issues: Proficient in identifying and addressing customer concerns, utilizing problem-solving abilities to find appropriate solutions and achieve customer satisfaction.

- Respectful of Customers, Management, and Co-Workers: Displays a high level of professionalism and respect while interacting with all stakeholders, fostering positive relationships and maintaining a harmonious work environment.

- Accurate and Proficient in Time Management: Successfully manages time and resources to meet deadlines and efficiently prioritizes tasks, ensuring optimal productivity and organizational effectiveness.

- Office Technology Literate: Well-versed in various office technologies and software, leveraging them to streamline processes and enhance overall efficiency.

- Sufficient in Analyzing Information: Skilled at gathering, evaluating, and interpreting relevant data and information to make informed decisions and provide accurate insights.

- Effective in Multi-Tasking: Demonstrates the ability to handle multiple tasks simultaneously, coordinating and prioritizing responsibilities to meet objectives efficiently.

- Great Positive Attitude: Maintains a positive mindset, approaching challenges with optimism and inspiring others with a can-do attitude.

- Team Player: Collaborates effectively with colleagues, sharing knowledge, supporting others, and working towards shared goals to achieve collective success.

- Good analytical skills: Possesses strong analytical capabilities, able to critically assess situations, identify patterns, and draw meaningful conclusions for informed decision-making.

- High level of professionalism – very organized: Exhibits a professional demeanor and maintains a meticulous approach to tasks, ensuring accuracy, efficiency, and a high standard of work.

- Networking skills: Proven ability to build and maintain professional networks, establishing valuable connections and leveraging them for personal and organizational growth.

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