Hospitality industry

Houssam ZEIDAN

● Beirut, Lebanon ● DOB: **/**/***6 ● C: 009**-*-***-*** ● E-mail: *************@*******.*** Summary

My aim is to work in a reputable organization and in a position where I can utilize my experience in management, problem-solving, and employee training to ensure a smooth working experience and add value to the organization.

Professional Experience

5/2022 – Present

Rush – Delivery Tech Platform – Beirut

Account Manager

Serve as the lead point of contact for all merchants on account management matters

Build and maintain strong, long-lasting merchant relationships based on trust and respect

Negotiate contracts and close agreements to maximize profits

Ensure the timely and successful delivery of our solutions according to merchant needs and objectives

Develop new business with existing merchants and/or identify areas of improvement to meet objectives and increase revenues

Create co-marketing initiatives and promotional material with merchants aimed at attracting new users to our platform and highlighting to existing customers the value of being on our platform

Forecast and track key account metrics and take the initiative to rectify/enhance the findings

Prepare reports on account status

Handle the merchants’ accounts on the platform, including the images quality, items description, prices, exchange rate, in addition to the modification of existing items and the addition of new ones.

Collaborate with the Business Development team to identify and grow opportunities

Communicate with merchants to understand their needs and explain product value

Train the merchants’ staff on our platform, making sure that the delivery process is running smoothly

Collect and analyze data to learn more about consumer behavior and propose ideas to increase revenues

Maintain updated knowledge of company products and services

Resolve complaints and preventing additional issues by improving processes

Act as a client advocate with a focus on improving the merchant experience 7/2021 – 5/2022

ReFuse – Recycling Company – Beirut

Data Collection-Recycling Officer

Collect, analyze, compile and manage data from internal and external sources

Handle credit, check, and cash transactions with customers

Enter data from various resources into the organization’s database

Visit designated areas to conduct research and interviews (data collection)

Compile data and ensure accuracy

Increase public awareness of the need for recycling

Advise and assist local community groups in carrying out their recycling

Manage and promote initiatives through advertising and publicity campaigns

Advise local businesses on waste disposal and recycling initiatives

Recruit and train volunteers in community organizations 7/2017 – 7/2021

Em Sherif Restaurant – Beirut

Food Expeditor

Ensured and maintained an effective link and smooth flow of work between the kitchen and service areas

Assisted with completion of food plates as well as overseeing quality and appearance

Ensured the highest levels of service & courtesy are provided to all guests

Maintained a prompt and efficient atmosphere concerning kitchen productivity

Communicated orders and information between the front of house and back of house

Developed the food selection, ambiance, and daily operations of the restaurant 10/2016 – 7/2017

Paper Moon – Beirut

Headwaiter

Established rapport with guests to build guest loyalty

Gathered constructive feedback to ensure satisfaction of every guest

Addressed customers' needs and concerns based on feedback

Ensured that service standards and operating procedures are being implemented

Maintained a positive work environment for employees and guests

Performed day-to-day duties assigned by the manager 8/2015 – 7/2016

Dip N Dip

Manager

Assigned duties, responsibilities, and workstations for staff on daily basis

Performed personnel duties: hiring and discharging staff, providing employee orientation and training

Conducted supervisory activities: creating work schedules and organizing employee time sheets

Supervised the ordering of product, inventory control, and merchandising and dealt with suppliers

Managed budget and daily cash balance, maintained records, and addressed customer concerns

Reconciled cash register receipts and prepared bank transactions

Monitored, corrected, and submitted payroll information

Maintained high cleanliness standards consistently throughout the store (store appearance, merchandise, and equipment)

4/2014 – 8/2015

Fume Bar – Lancaster Plaza – Beirut

Supervisor

Ensured guests’ satisfaction with the high standard of service

Established effective employee relations and maintained the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department, and employees

Ensured that all staff maintain hygienic and productive procedures

Worked with management to address personnel and performance issues

Ensured the restaurant is fully prepared, cleaned, and organized for daily operation 9/2013 – 4/2014

Etcetera – The Market & Coffee Shop

Supervisor

Handled the daily cash balance and generated reports of all transactions

Ensured all registers always have the correct amount of cash

Addressed employee and customer complaints and requests

Submitted monthly payroll information for employees

Contacted suppliers regularly and prepared checks and bank transfer payments

Created and maintained a positive work environment for all employees 10/2010—10/2012

Samawar resto-café (Beirut)

Supervisor

Managed the resto-café and handled day-to-day duties

Supervised a team of waiters, chefs, and employees

Planned menus by consulting with chefs

Estimated food costs and profits and adjusted menus accordingly

Handled daily sales operations with suppliers and managed the store stock

Employed problem-solving skills

02/2008 – 10/2010

Diego (Downtown)

Storekeeper

Performed all duties as a storekeeper and as supervisor when necessary

Ensured that the service is performed in a professional manner at all times following standards

Distributed tasks among team members as per their area of expertise

Reported any problems or faults to the manager

Freelance Experience

December 2017

International Committee of the Red Cross (ICRC) – Beirut Communication Officer – Operator

(Worked as a COM Officer to assist in a special event organized by ICRC)

Followed up on the invitees list of the event

Worked as an operator by contacting invitees for collecting confirmations

Kept the coordinator posted on all updates and feedback

Prepared excel sheets of invitees attending the event

Worked on the ICRC’s contacts database and updated some contacts accordingly

Performed other duties as assigned

8/2016 – 6/2017

Bankers Assurance SAL

Insurance Sales Agent

Prospecting and proposing life and individual investment insurance plans

Offered property and casualty, life, health, disability, and long-term care insurance

Pursued new clients and developed clientele by networking to find new customers and generate lists of prospective clients

Visited potential clients, created needs, and provided insurance solutions

Designed adequate covers and provided appropriate consultations

Prepared proposals and conducted presentations

Identified prospects through various sales channels

Education and Professional Certificates 2011 – 2013

Hospitality and Tourism Management

Advanced Technical Degree

The Educational Arab Institute - Beirut, Lebanon

2006 – 2008

Hospitality and Tourism Management

Technical Baccalaureate

CIS College – Beirut, Lebanon

Skills and Languages

Skills

Flexible team player

Excellent customer service skills

Decision-making

Strong communication, interpersonal, and presentation skills

Deep understanding of operating food service equipment

Ability to understand and follow food sanitation and safety protocols

Effective time management skills

Ability to work under pressure with a high degree of accuracy

Good command of Microsoft Office

Languages

Arabic – Mother language

English – Fluent written and spoken

French – Fair knowledge

Volunteer Work

Makhzoumi Foundation (2017): charity work for the elderly Scouts (2000-2007): contributed to the well-being of the elderly, orphans, and less fortunate individuals as part of the scout’s mission and work.

References

References will be submitted upon request.

Contact this candidate