Customer Service Agent
Resume:
Jackie Hatfield
**** *** ********** **. *** **
Theodore, AL 36582
Comcast Inc.
Work at Home Technician
August 2022 to 2023
We helped customer with technical issue with their internet connection issues. Using many forms of tools to reset their modems and sending technician out to fix the issues in their home or business.
Blackboard Inc.
Work at Home Customer Service Agent
Feb. 2021 to July 2022
We helped students, faculty and staff with blackboard issues over the phone. Using Zendesk throughout the calls.
Arey Jones Educational Solutions
Computer Repair Technician
Jan. 2019 to 2020
We repaired computer for schools and universities, doing diagnosis and first time fixes in the field and in workstation, in a fast paced environment. Certified in Lenovo, Dell, Hewlett Packard. Many more certifications provided upon request.
H&H Computer Installations
Owner/Technician
Jan. 1990 to 2020
I helped customers with technical issues all the way down to board level work. I also sold and repaired Computers for Business and Commercial customers as well as set up systems for use and repair. Did troubleshooting on hardware and software issues.
SupportDotCom
Virtual Technician
Dec. 2016 to Dec. 2018
I helped customers online with Customer Service issues with their internet
Connection issues. Virtually from home.
Telenetwork
Virtual Customer Service Agent
Nov. 2010 to Nov. 2016
I helped customers online with Customer Service and Technical issues, Virtually from home.
Xerox Inc.
Print Shop Assist. Manager
Nov. 2005 to Oct. 2010
Served as DCM, fixing computers and printers.
I also ran an entire print shop from setup to completion. Binding services,
Print setup, printer troubleshooting, Banner maker, computer services.
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