Customer Service Medical Office
Resume:
SUMMARY
Hardworking and reliable worker with strong ability in customer service and inventory.
Offering respect, courtesy and dedication. Highly organized, proactive and punctual with team-oriented mentality. Able to lift up to 60 lbs. more if team lifting. Able to carry out duties in a timely manner. Trained in Medical Office Admin. through an online degree. Trained and Certified Nursing Assistant at NHC Tullahoma, TN. Spouse of a United States Marine Corps honorably discharged in 2016. EXPERIENCE
Raineys Place Dog Grooming - Dog Groomer
Manchester, TN • 07/2016 - Current
CONTACT
**********@*****.***
Estill Springs, TN 37330
SKILLS
Shawna Evans
Developed long-term relationships with clients and bonded with animals through regular contact.
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• Supported animal health by keeping areas clean, neat and properly sanitized. Bathed approximately [5] animals per [5] hour shift, these numbers increase and decrease according to type of dog and service needed.
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Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
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Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
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• Created consistent workflows by assisting with washing, drying and folding duties.
• Washed, groomed and trimmed each animal to enhance coat health. Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
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Observed animals and conducted examinations to identify signs of injury, illness or disease.
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• Unloaded and organized supplies and product inventory.
• Walked animals outside to avoid accidents in play areas or bedding. Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
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Isolated animals with potential contagious diseases to reduce infection risks and monitor disease presentation.
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Examined animals for injury or illness and documented symptoms for veterinarian review.
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Laundered soiled animal bedding immediately to reduce infection using appropriate chemicals.
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• Flea Dip Application
• Nail Trimming
• Breed-Specific Grooming
• Relationship Building
• Grooming Area Sanitation
• Customer Service
• Proper Animal Restraining
• Flexible Schedule
• Coat Care
Verbal and Written
Communication
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• Animal Grooming
Facility Laundry and
Cleaning
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• Decision Making
• Medication Documentation
• Work Prioritization
• Pet Owner Advisory
• Treatment Documentation
• Appointment Scheduling
Information Collection and
Recording
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• Equipment Disinfection
• Illness and Injury Detection
Animal Quarters
Maintenance
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• Microsoft Office
• Critical Thinking
• Animal Observations
Interstate Liquors - Sales Clerk
Manchester, TN • 03/2019 - 07/2022
EDUCATION AND TRAININ
G
High School Diploma
Coffee County Central High
School
Manchester, TN • 05/2009
Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
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Completed owner paperwork and obtained information regarding possible allergies, potential aggressive behavior, preferred food type and owner contact details.
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• Delivered excellent service to pet owners to drive repeat business. Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
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• Kept dogs safe by remaining alert to environmental conditions and nearby animals.
• Walked dogs while enforcing good behavior and manners.
• Responded to customer questions about products and services.
• Prepared products by adding tags and readying pallets for restocking.
• Greeted customers upon entrance and handled cash and credit transactions.
• Put new merchandise on shelves and racks in attractive arrangements. Removed expired and overripe items to provide freshest options and eliminate health risks.
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• Assessed floor displays to restock merchandise.
Delivered high-quality customer service through deep commitment to knowledge and performance.
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• Assisted customers with product, promotion, and policy information. Operated cash registers, scanners and computers to itemize and total customer purchases.
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Maintained and organized store displays to enhance product visibility and expedite product location activities.
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• Processed payments and bagged items for customer check out. Supported customers by phone regarding store operations, products, promotions and orders.
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Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
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Maintained front check out area to keep traffic flows running smoothly and efficiently.
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• Pushed carts and loaded customer purchases into vehicles.
• Updated pricing and sales signs to promote merchandise.
• Secured products during transport to prevent damage. Facilitated inventory and stock management to replenish inventories and minimize excess.
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Scanned merchandise barcodes and bagged items using appropriate strategies for each type.
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• Maintained current and accurate inventory with cycle counts and audits.
• Followed instructions to properly arrange merchandise items.
• Checked delivered merchandise and order information to verify shipment accuracy.
• Answered questions and inquiries per shift regarding products, prices and availability.
• Identified and quickly handled spill clean-up.
Contact this candidate