Customer Service Retail Sales

Shanan Rininger

Address: Cleveland, Tennessee ***23

Phone: 423-***-**** Email: ***********@*****.***

LinkedIn: https://www.linkedin.com/in/shananrininger/

Director of Manufacturing / Director in Retail

A versatile, collaborative, accomplished, and knowledgeable professional with a successful track record and a flair for leading people in the right direction. Experience well over 20 years. Outstanding organizational and problem-solving skills. Highly collaborative with a talent for building productive relationships that allow smooth functioning while driving others towards excellence and attaining business goals. Possess verifiable leadership, interpersonal, and communication skills that help put across things with a crisp point. A remarkably successful mentor to peers and colleagues, owing to exceptional people skills. Have a solid track record in achieving the set goals and delivering personal best at every step of the way to provide optimal results. Thrive in fast-paced business environments and cherish a chance to self-manage things through the innate problem-solving skills and never say never attitude.

Skill Areas: wOrganizational Leadership wP&L Management wOperations Management wLean Manufacturing wJust-in-Time (JIT) Production wTeam Building wRegulatory Compliance wPolicy & Procedure Development wCost Containment wStaff On-Boarding wLogistics Management wQuality Control wPlant Safety wPerformance Management wStrategic wSix Sigma Green Belt wProcess Improvement wAsset Protection

Professional Experience

TSM Tactical And Gear, Cleveland, Tennessee (2016 – 2023)

Director of Operations

Expertly manage retail sales of Tactical Gear, which also includes Hunting, Camping, and Fishing equipment. Oversee all accounting, budgets, record keeping, business communications, assets, and customer service. Fully licensed and have FFL’s.

Polartec, Cleveland, Tennessee (2017 – 2018)

Surface Finishing Manager

Surface Finishing Manager (2017 – 2018)

Provide direction and leadership to a team of 6 tasked with directing over 90 staff responsible for surface finishing manufacturing departments, which consist of zonco, turbang, napping, single action, shear, and heat-set operations.

Establish operational policies and implement process improvements to ensure superior quality and output. Ensure adherence to strict quality control procedures. Collaborate with senior management on cost and budget planning, order expediting, and capacity planning.

Maintain compliance with all regulations, policies and procedures, and critical safety and quality standards. Mentor and develop staff to ensure future growth.

Consistently worked towards improved team building and development of individual skills.

Reduced waste in each process by 60%, resulting in reduced costs.

Improved quality by 50%, improved lead-time, and reduced process downtime leading to an enhanced productivity improvement by 68%, which resulted in customer satisfaction.

Process Improvement Manager / Quality Assurance (2017 – 2017)

Monitored processes and performed studies. Gave suggestions for improvement with data. Also monitored quality within the processes and measured output.

Performed studies on processes and presented data for improvement. Monitored quality and presented data.

Developed procedures on proper sewing techniques and trained individuals as well as measured performance.

Shaw Industries, Inc., Dalton, Georgia (2004 – 2017)

Production / Plant Management

Production Management (2014 – 2017)

Provide direction and leadership to a team of 55 responsible for the blending, carding, structuring, and airlay manufacturing departments as well as shipping and receiving operations.

Establish operational policies and implement process improvements to ensure superior quality and output. Ensure adherence to strict quality control procedures. Collaborate with senior management on cost and budget planning, order expediting, capacity planning, and material forecasts.

Maintain compliance with all tier 2 automotive regulations, policies, and procedures, as well as critical safety and quality standards. Mentor and develop staff to ensure future growth.

Consistently worked towards improved team building and development of individual skills.

Reduced waste in each process by 63%, resulting in reduced costs.

Production/Plant Management (2004 – 2014)

Led a team of 14 tasked with directing over 300 staff responsible for yarn manufacturing BCF processes and shipping and receiving operations.

Collaborate with senior management in financial planning initiatives, capacity planning, and material forecasts.

Ensured compliance with all regulations, policies, and procedures, and safety and quality standards.

Reduced staff by 25 while maintaining productivity levels and customer demand by redesigning the operational process and improved training programs. Implemented Just-in-Time production methodology to help control costs and inventory levels, resulting in a 15% improvement in in efficiency.

Saved the company over $2 million in productivity improvements and asset protection through Lean Six-Sigma programs. Led the organization & opening of a new distribution facility, including staff selection. Was Plant Manager of this facility.

Was acting Plant Manager of another facility on occasion, which consisted of a staff of over 700 employees.

Professional Development & Credentials

Bachelor of Science in Business Administration Lean Six-Sigma Green Belt

Colorado Technical University

Diploma in Real Estate Appraisal ISO 14001 EMS Certified

Professional Career Institute (PCI) Georgia Institute of Technology

Human Resources Development Basics of Accounting and Finance

Business in the Global Environment Business Fundamentals

Project Planning Sales and Marketing

Management Essentials Organization Systems Improvement

Computer Fundamentals

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