Customer Service Front End

Karla Jimenez

*** ********* ***. ******* ****, CA 94061

Phone: 650-***-**** E-Mail: **********@*****.***

Objective

To find a position where i can utilize my Customer Service skills as well as succeed in a stimulating and challenging environment,

Experience

Robert’s Market (February. 2012- January 2013)

■ Assisted customers in finding items around the store by listening to their needs

■ Helped prepare sandwiches in deli occasionally

■ Answered the phone and taking orders for large parties/Events

■ Worked as a cashier & Customer service front end and always providing customers with exceptional customer service

Mikes Cafe (September, 2009- October 2011)

■ Handle all take out orders

■ Taking orders to kitchen staff & planning table arrangement’s

■ Helped in making desserts for servers & take out orders

■ Maintained standard of quality, service and cleanliness of restaurant

■ Provided excellent customer service

Pinkberry Yogurt (October 2014- Present)

■ Customer Service, answering the phone for catering orders as well as answering any question they may have. Handle customer complaints and inquires. Calming angry callers, repair trust, locate other resources for problem resolution and looking for the best option solution.

■ Cashier, counting in and out at the beginning and at the end of every shift

■ Shift lead/Assistant manager, which included making the schedules for the following week, occasionally doing inventory and fruit order’s, stocking supplies twice a week and making sure customers walk out satisfied with our service

■ Handle projects for the store, which includes catering and large fundraising events.

■ Catering for events / Delivery

Education

Summit High School June 2009

High school diploma

Page 2

College of San Mateo

Currently attending

Key Strengths

● Bilingual English and Spanish

● 4-5 years of Customer Service, high level of commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

● Enjoy helping others & working with the public

● I am always willing to go that extra mile for my customers

● Basic computer skills

● Familiar with inventory

● Being able to multitask in a fast paste environment while doing multiple projects

● Working with a wide range of personalities

Key Accomplishments

■ Managing a high-volume workload, became the lead “to go “ person for challenging callers.

■ Helped the company attain high valued customer service References:

Gaby Aguilar (Manager) 408-***-****

Kristen Baird (Supervisor) 650-***-****

Priscilla Vargas (former employee) 650-***-****

Contact this candidate