Customer Service Front Desk

SHERRI WOLLENZIEN

Frankfort, IL · 815-***-****

**********@*****.***

Seeking a position in the insurance or customer service industry where I can utilize my skills and experience to help the success and growth of a company, and where I can become part of an amazing team and find personal and career growth.

EXPERIENCE

SEPT 2019 - PRESENT

ELIGIBILITY COORDINATOR, Innovista health solutions

Organize, maintain, and update eligibility information

Investigate and research complex eligibility issues to facilitate a resolution

Maintain the integrity of the member database regarding eligibility

Provide general support to other departments as they relate to eligibility issues

JAN 2018 – JULY 2019

CLAIMS ADJUDICATOR, evolent health

SEPT 2015 - JAN 2018

CLAIMS ADJUDICATOR, cicerone health solutions

Auditing processed claims

Providing feedback on claim issues

Maintaining accurate and detailed check run logs

Handling individual client requests efficiently

Communicating with inter-department staff

SEPT 2012 – SEPT 2015

FRONT DESK, endodontics and periodontics associates

Checking patients in and out

Scheduling appointments

All day-to-day office work

MAY 1998 – JUNE 2011

INSURANCE PROCESSOR/CUSTOMER SERVICE, united health care

Customer service calls

Insurance claims processing

Insurance appeals and claims reprocessing

MAY 1996 – APRIL 1998

CUSTOMER SERVICE, pfc (NY Times call center)

Customer service calls

Promoted to dealing with escalated client issues

JUNE 1994 – JAN 1996

JOB COACH, cornerstone

Help adults with disabilities be successful at jobs within their community

EDUCATION

JAN 1995

BACHELOR OF PSYCHOLOGY, governors state university

GPA 3.2 with an emphasis in counseling

JAN 1993

ASSOCIATES OF ARTS, moraine valley

GPA 3.0 with an emphasis in psychology and minor in criminology

SKILLS

Successful, ambitious, motivated individual

Extensive experience in the insurance and customer service industries

Contact this candidate