Customer Service Project Management
Resume:
Nicholas Jorritsma
** ******* ** **** ** Warren MA, 01083
************@*****.***
Skills:
• Strategic Planning
• Team Leadership
• Training and Development
• Project Management
• Operations Management
• Client Relationship Management
• Market Research
• Budgeting and Forecasting
• Problem Solving
• Communication Skills
Professional experience:
Praz and Associates LLC
Daily operations and business manager May 2019-present
• Assisted in the successful launch and operation of one 7-11 franchise location.
• Applied and was approved for local and state permits
• Wrote approved business plan needed for store acquisition.
• Wrote and implemented on policies and procedures.
• Conducted regular financial analysis to identify opportunities for cost savings and revenue growth.
• Implemented customer service initiatives, resulting in a 22% increase in customer retention.
• Implement effective merchandising strategies, resulting in a 15% increase in average transaction value.
• Streamline inventory management processes, reducing stock outs by 43%.
• Develop and lead high-performing teams, fostering a positive work environment and achieving 50% improvement in employee satisfaction and retention.
• Successfully managed all aspects of store operations, including sales, staffing, and customer service.
• Achieved and exceeded sales targets by 10% through effective merchandising and sales strategies.
• Implemented inventory management procedures.
• Developed and executed visual merchandising displays to enhance the customer shopping experience.
• Conducted staff training programs, improving product knowledge and customer service skills.
Achievements
• Recognized for consistently achieving and exceeding sales targets during the Covid-19 pandemic.
• Implemented cost-saving measures, resulting in a 15% reduction in operational expenses.
• Was awarded “Model store Status” by partnering franchise, 7-11. Porcells Group LLC
Business consultant august 2019-Feb 2019
• Conduct in-depth business analysis to identify areas for improvement and operational efficiency.
• Develop and implement strategic plans.
• Provide expert advice on market trends, competitive analysis, and business development opportunities.
• Collaborate with cross-functional teams to streamline processes and improve overall business performance.
Achievements:
• Successfully improved business performance and standards to help client successfully and profitably sell business.
• Recognized for outstanding performance in client satisfaction surveys Ski Ward Ski Area
Bar and Kitchen manager (August 2016-August 2019)
• Manage day-to-day operations of the bar and grill, including staff supervision, inventory control, and customer service.
• Successfully increased bar sales by 40% through effective marketing strategies and analysis.
• Implemented cost-control and inventory control measures
• Conducted staff training programs to improve service quality and customer satisfaction
• Maintained on state and local health and safety standards.
• Expanded operationally capacity to be able to host private functions and catered events.
Jewish Healthcare Center
Nutritional management administrator. (January 2013-August 2016)
• Collaborate with registered dietitians to assess patients' nutritional needs and develop appropriate dietary plans.
• Conduct nutritional screenings and assessments for patients with diverse medical conditions.
• Monitor and document patients' dietary intake and adherence to prescribed nutrition plans.
Education:
High school: Doherty Memorial
College: 3 years at Becker College, Liberal arts
References available upon request.
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