Mr.

Abdulaziz Alzeer

Email: *********@*****.***

Phone: +966-*********

Adress: Saudi Arabia

OBJECTIVE

Seeking an Area Manager or Training Manager role in hospitality or F&B to drive operational excellence and team development, leveraging 5+ years of leadership and training experience in high-performance environments. WORK EXPERIENCE

Operational Training & Development 02/ 2024 – Present Trust Angle

• Lead a team to design and implement training programs for hospitality/ F&B operations across 30+ client’s locations, enhancing servers’ consistency and compliance.

• Hospitality and F&B Management.

• Delivered training programs for 150+ staff from multiple clients.

• Analyze training outcomes and deliver performance reports. Regional Operations and Development Manager 08/2023 – 02/2024 Captain Chef

• Launched Riyadh’s first branch, managing setup and operations, achieving full functionality.

• Recruited and trained 48+ staff, reducing Saudi staff turnover by 25% through targeted development programs.

• Developed SOPs and sustainability policies, cutting operational costs.

• Business development.

• Oversee the operations and talent career path.

Regional Operation Manager 12/2022 – 08/2023

Food Basics

• Led 10+ cross-functional teams to improve KPIs, boosting regional revenue by 10%.

• Designed and launched 3 new products, supported by marketing campaigns that increased aggregators and foot traffic sales.

• Optimized processes, reducing service delays through staff retraining.

• Leading and monitoring a team of area managers.

• Collaborated with the marketing team to develop and implement effective marketing and promotional strategies to increase sale.

Operation Training Consultant 10/2021 – 12/2022

Food Basics

• Facilitate classes to develop assistant managers and store managers.

• Develop and initiate people’s best practices.

• Customer service and action plans to improve the speed and quality of the operation.

• People and equipment, food safety and quality control. Store Manager 01/2020 – 10/2021

McDonald's

• Managed daily operations for a team of 25, maintaining compliance with brand standards.

• Controlled inventory and financial reporting, reducing waste.

• Trained 10+ staff for promotion.

EDUCATION

San Francisco University 2022 – 2023

Diploma in Management and Institutional Development. ESC Academy 2020 – 2022

Diploma in Business administration.

Macquarie University 2013 – 2015

English Language Diploma

SKILL

• Excellent Communicator.

• Excellent attention to detail and ability to identify opportunities and develop solutions.

• Creative thinking and Problem-Solving. skills.

• Trainer and Developer.

• Ability to manage and direct a team, and train them.

• Ability to work in a fast-paced environment and handle emergency situations.

• Ability to work independently and make informed decisions.

• Time management.

• Leadership Skills.

• Talent Acquisit

COURSES AND CERTIFICATES

• Globel Learning and Development

• Talent Acquisition and Management

• Project Management

• Certified Operations Trainer

• Operational Risk Management Practices

• Advance Shift Management

• Globel Hospitality Management

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