Customer Relations Digital Sales

PROFESSIONAL

SUMMARY

ACCOMPLISHMENTS

SKILLS

WORK HISTORY

SHA ROBINSON

■ Columbia, South Carolina 29210 ■ +1-470-***-**** ■ *******************@*****.*** ■ Encouraging customer as personel and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

• Resolved product issue through consumer testing.

• Performance Evaluation

• Cross-Functional Communication

• Documentation abilities

• Trend tracking

• Data review

• Persuasion techniques

• Management Consulting

• Personnel Management

• Software Deployment

• Data Encryption

• Organizational Skills

• Documentation skills

• Customer Feedback Analysis

• Network Security Management

RETENTION SPECIALIST 01/2022 to Current

Front Door (Remote), Memphis, TN

Increased customer retention rates by developing and implementing effective loyalty strategies.

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Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.

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• Managed high call volume, maintaining professionalism and efficiency in all interactions. Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

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• Enhanced customer satisfaction by addressing concerns and resolving issues promptly. DIGITAL SALES REPRESENTATIVE (HYBRID) 01/2020 to 01/2022 Spectrum Communications, Columbia SC

• Boosted digital sales by developing and implementing targeted marketing strategies. Generated leads through effective online advertising campaigns and social media engagement.

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• Secured new clients by delivering compelling presentations and product demonstrations. Cultivated strong relationships with key stakeholders, resulting in increased sales opportunities.

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Consistently exceeded monthly sales targets through diligent prospecting and follow-up efforts.

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EDUCATION

Streamlined the sales process using CRM tools, increasing efficiency and accuracy in tracking customer interactions.

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Utilized analytics tools to monitor campaign performance, making data-driven adjustments as needed for maximum ROI.

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ASSISTANT STORE MANAGER OF OPERATIONS 01/2019 to 01/2021 Popshelf, Lexington SC/ Atlanta Ga

Managed daily store operations to ensure optimal customer service and employee productivity.

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Enhanced employee performance through regular coaching, training, and constructive feedback sessions.

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Established strong vendor relationships for timely delivery of products, reducing stockouts and improving customer satisfaction.

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Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.

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Monitored store KPIs regularly to track progress towards goals, adjusting strategies as needed to maximize results.

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Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

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CORRECTIONAL OFFICER 01/2017 to 01/2019

Core Covic, Atlanta Ga

Enhanced facility security by conducting regular inspections and addressing potential risks.

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Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.

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Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.

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Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.

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Bachelors : Cybersecurity in Forensics

Univery of Phoenix - Phoenix, AZ

Bachelors : Business Management, 05/2021

Kennesaw State University - Kennesaw, GA

• Magna cum laude 3.7

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