Customer Service Representative

RAYSHAN JOHNSON 216-***-****

*** *. ******** **. **********@*****.***

Tampa, FL 33602

OBJECTIVE:

Seeking a position that will utilize my knowledge, skills and experience in customer service and patient care.

SKILLS:

●Outstanding Customer service skills

●Security Class D license (unarmed)

●Experienced with Microsoft Office, Word, Excel and all other office equipment

●Ability to verify data and multi task

●Strong communication skills both written and verbal

●Excels at prioritizing work to meet goals within acceptable time frames

●Meticulous competency in up selling company products and services

●Able to develop long term rapport with customers to ensure repeat business

●Understanding team dynamics, supervising and encouraging other team members

EXPERIENCE:

2016-Present Pinellas County School Food Service Assistance

Tarpon Springs, FL

Assistant Cook. Maintain line area in an organized manner. Prepared a variety of foods. Served. Maintained all areas in a safe and sanitary condition according to school district and health department standards. Stocking of food and kitchen utensils.

2014-2015 Sam’s Mart Customer Service Representative

Harrisburg, NC

Greeted customers, answered questions about different products,operated cash register, scanned merchandise took payments for purchases with cash, credit or debit cards also rendered change when required, bagged merchandise and up sell company products and services when available.

2014-2014 Conway Trucking (Temporary Agency) Dispatcher

Columbus, OH

Used two way radios or telephone to communicate with work crews and other employees, related work orders, messages and all other communications, directed activities related to dispatching for different workloads. Maintained detailed station logs, and entered all data into the company’s Microsoft Excel program daily.

2011-2013 Affinion Group (Staffmark) Customer Service Representative

Columbus, OH

Conversed with customers by telephone, provided information on services, issued service, or discontinued of orders. Assisted with any complaints or concerns, when unable to resolve a complaint referred the unresolved complaint to designated departments for further investigation.

2008-2010 UPARC Group Home Manager

Clearwater, FL

Managed a group home for adults who were developmentally disabled, assisted them in selecting personal products based on each individual’s needs, notified family members or guardians of any changes, grievance and any recorded actions taken on behalf of the client. Filed consumer forms that included Personal Identifiable information. Transported to and from doctor’s appointments and social activities, encouragement and mentored each individual as needed.

EDUCATION:

Cuyahoga Community College Graduated. AA Degree

Cleveland, OH Liberal Arts

Cleveland heights Vocational School Graduated

Cleveland, OH G.ED

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