Customer Service Start Date
Resume:
NAME: SHENN GLAIRE FAITH C. RIVAS-GAULIN
ADDRESS: *** **** ******** ******, ** Box 1983, Nome, AK USA Date of Birth: 12/ 14/ 1994
Contact Number: 207-***-****
Email address: *********************@*****.***
Skype ID: Faith Rivas
PROFILE:
Motivated, dynamic professional with background experience in Customer Service in Hospitality Industry both in Hotel, Restaurant and Nursing Care. Focused on promoting customer satisfaction through outstanding service and accommodation. Exceptional interpersonal skills and managing multiple tasks at once.
PERSONAL INFORMATION:
● Age : 29
● Gender : FEMALE
● Civil Status: MARRIED
● Height :5”2
● Weight : 115 lbs
EDUCATION:
Degree: BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT
University/School: Saint Vincent’s College
University/School Address: Padre Ramon Street, Dipolog City Course Start Date: 4/12/2011 Diploma Date: 03/ 20/ 2016 Duration: 5 years University/School Contact Name: Joseph Refugio
University/School Contact Number: (065-***-****
SKILLS
● Computer Skills : MS Word, PowerPoint, etc.
● Languages spoken : BISAYA, TAGALOG, ENGLISH
● Other Skills : Cooking, Baking, Hairstyling
EXPERIENCE:
JUNE 2022- PRESENT
Employer: Norton Sound Health Corporation
Employer’s Address: 1000 Kruschek Avenue, Nome, Alaska 9762 USA Job Title: CNA and Activity Director
Job Duties:
● Answers call lights
● Charting resident care
● Lifts
● Positioning residents
● Restocking
● Door Screening
● Laundry
● Assist with Meal trays
● Restorative Program
● Plans recreational programs for elders
APRIL 2021-2022
Employer: Windward Gardens Genesis Healthcare
Employer’s Address: 105 Mechanic St., Camden, Maine 04843 USA Job Title: Certified Nursing Assistant/ Certified Residential Medical Administrator Job Duties:
● Assist in the preparation and accompanies residents admission, transfer, and discharge procedures.
● Provides morning care, includes bed bath, dressing the resident, brushing teeth, combing hair and bed making.
● Help residents with eating meals as needed.
● Provides comfort, personal hygiene, toileting and bathing.
● Provides a night care routine, including helping residents brush teeth/dentures, putting nightwear on, and putting residents to bed.
MARCH 2021- MAY 2021
Employer: Camden Habour Inn
Employer’s Address: 83 Bayview Street, Camden, ME 04843 USA Job Title: Housekeeper
Job Duties:
• Maintain good communication with the guest and co-workers.
• Keep the Inn clean as possible
• clean the rooms, make beds and clean the bathrooms
• keep the rooms, fridge and bathroom stock with amenities
• report any missing/broken furniture to the manager. JANUARY 2020- 2021
Employer: Bella Point Camden
Employer’s Address: 51 Mechanic St., Camden, Maine 04843 USA Job Title: Residential Care Assistant
Job Duties:
● To maintain confidentiality regarding residents, co-workers, and company business.
● To appropriately and accurately document the care and assistance provided to residents in Point Click Care and/or in other appropriate documentation systems.
● Tactful, pleasant, friendly approach in dealing with residents, the general public, family members, friends of the residents, and staff.
● Assist the resident in achieving and maintaining the highest possible degree of functioning, self-care and independence.
JANUARY 2019 – MARCH 2020
Employer: Anci Stancioff Tatgenhorst
Employer’s Address: 2 Spring St., Camden, Maine 04843 USA Job Title: Caregiver/ Housekeeper
Job Duties:
● Check the patient, give the pill every 6 hours, make meals.
● Clean the bedroom, make the bed, and clean the bathroom.
● Go for a walk when it's nice weather.
● Bring the patient to the bedroom for him to take a nap.
● Assist the patient in things he needs.
DECEMBER 2017- DECEMBER 2018
Company: HARTSTONE INN AND HIDEAWAY
Company Address: 41 ELM STREET, CAMDEN, ME 04843 USA Company Website: http://www.hartstoneinn.com/
Job Title: KITCHEN ASSISTANT
Employment Start Date: 12/21/2017
Job Duties:
● Prepared food for styling on set photo shoots appeared in Hartstone Inn and Hideaway Inn Facebook page and Instagram.
● Prepares kitchen and materials in advance of classes including preparing food, ensuring all ingredients complied with health and safety regulations, purchased groceries and goods daily for recipe development
● Packs, labels, organizes, and properly stores leftover food
● Worked as part of a team to cook food in a high-pressure environment, while meeting hourly quotas
Company: BAMBOO GARDEN BUSINESS INN
Company Address: Bonifacio St. Dipolog City, Zamboanga del Norte Company Contact Number: (065-***-****
Job Title: HOUSEKEEPING AND FOOD SERVICE WORKER
Employment Start Date: 04/11/2015 End Date: 05/25/ 2015 Duration: 1 month and 2 weeks
Job Duties:
● HOUSEKEEPING
I was assigned to clean rooms, from dusting, changing linens, to mopping. For cleaning it should be from ceiling to floor. After cleaning the room next is comfort rooms. Then cleaning the aisle. Next is the catering area for the event.
● FOOD SERVICE WORKER
I was assigned all in the kitchen and a food server. Preparing foods. Washing, peeling, cutting and slicing ingredients. Then cook and serve the transfer to the server. Making guests feel comfortable at all times. Assisting guests. Company: 2GO CRUISE SHIP IMMERSION
Company Address: 15th floor, Times Plaza Building, United Nations Avenue corner Taft Avenue Ermita, Manila 10000, Philippines
Company Contact Number: (02)404-3411 local 108
Company Website: WWW.2GO.COM
Job Title: HOUSEKEEPING, FRONT OFFICE
Employment Start Date: 05/27/2015 End Date: 06/02/ 2015 Duration: 1 WEEK Job Duties:
● HOUSEKEEPING
Cleaning and changing linens. Checking linens. Checking stocks in every room and stock room. Cleaning rooms. Cleaning comfort rooms.
● FRONT OFFICE
Assisting guest complaints and needs. Answering phone calls. Being a public announcer. Checking tickets in every station.
Company: CROWN REGENCY HOTELS AND TOWERS
Company Address: FUENTE, CEBU CITY
Company Contact Number: +633*-***-****
Company Website: CEBU.CROWNREGENCY.NET
Job Title: HOUSEKEEPING, FOOD AND BEVERAGE, KITCHEN, SKY HIGH OPERATOR
Employment Start Date: 07/27/2015 End Date: 09/14/2015 Duration: 1 month and 2 weeks
Job Duties
● HOUSEKEEPING
Cleaning rooms from ceiling to floors to rest rooms. Dusting, sweeping and mopping stairways. Cleaning fitness gyms from equipment to facilities. Answering phone calls. Making inventory of stocks.
● FOOD AND BEVERAGE
Sweeping floor from stage and down. Ironing linen and table skirting. Arranging tables and chairs. Wiping plates and kitchen utensils. Assisting guests to their table.
● KITCHEN
Preparing foods to be stock and foods to be cooked. Making weekly inventory of stocks. Assisting chefs in cooking and sometimes making their own dish.
● SKY HIGH OPERATOR
Wiping tables, sweeping floors, and mopping. Making daily inventory. Checking the quality of the playground. Operates and maintains the 6D cinema. Company: SIX FLAGS DISCOVERY KINGDOM
Company Address: 1001 FAIRGROUNDS DR VALLEJO, CA 94589-4001 Company Contact Number: 707-***-****
Company Website: www.sixflags.com/discoverykingdom Job Title: FOOD SERVICE WORKER
Employment Start Date: 03/12/2016 End Date: 06/13/ 2016 Duration: 3 MONTHS Job Duties:
Trained and learned techniques in kitchen operations. Cutting fruits, and sealed, preparing turkey legs, making ice cream and stocking products in locations. Making daily inventory. Providing great service to our guests. Company: MESA FILIPINO MODERNE RESTAURANT
Company Address: G/F Centrio Mall, Capt. Vicente Roa St. Company Website: http://tsadani.com/mesa-restaurant-centrio-mall Job Title: KITCHEN ASSISTANT/FOOD SERVER
Employment Start Date: 07/15/2016 End Date: 05/15/2017 Duration: 10 months Job Duties:
I was assigned to welcome the guests as they arrived. It is also my responsibility to address any customer questions, concerns or complaints. Suggesting and recommending the specialties and drinks. Took their menu orders from customers and promptly served them. It is also my task to set up the tables and clean tables after guests leave; remove dishes and glasses from tables or counters, take them to the kitchen for cleaning. Do perform cleaning duties, such as sweeping and mopping floors, tidying up server stations, taking out trash or checking and cleaning bathrooms. I was assigned also to assist doing the mis-in place for the upcoming preparation. I also was tasked to keep the preparation area, and the cutting boards. Clean, stock, and restock workstations and display cases, performs other duties as required. Elizabeth Jacob
Nurse in Charge
*********************@*****.***
ANCI STANCIOFF TATGENHORST
2 Spring St., Camden, ME 04843
RUTH MARIE FRANCO
34 Seavey St., Apt.3 Westbrook, ME 04092
*****************@*****.***
MICHAEL SALMON
41 Elm St., Camden, ME 04843
hartstoneinn.com
HECTOR JULIUS SOLEDAD
College Practicum Coordinator
Dipolog City
*******************@*****.***
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