Experienced professional with over ** years’ experience in management, warehouse operations, hospitality, and maintenance. Exceptional ability to communicate effectively rather working independently or part of team. Proven track record of meeting all safety standards, following processes, and exceeding responsibilities, while also meeting customer and employer expectations.
Work Experience
Super 8 Maintenance and Night Auditor, Meridian, MS 2007 - Present
Completed minor repairs and maintenance, including HVAC, plumbing, electrical and paint.
Identified potential maintenance issues following proper protocol to report and repair.
Maintained confidentiality of hotel guests and pertinent hotel information.
Ensured security of guest room access and hotel property.
Informed of the Fire Alarm/Life Safety System – monitored systems to avoid any potential issues or emergencies.
Accident Prevention and Safety - to strive to work in an accident-free manner and to create a safe work environment for others. To continuously look for conditions which may endanger associates or guests of the hotel and to take immediate action to correct any hazardous conditions found.
CertainTeed Arbot operator, Meridian MS 2014 – 2014
Input order details (recipe) to produce the proper customer configurations which controlled the outcome of the arbot.
Operated a forklift to locate, identify, and pull orders.
Handy Hardware, Forklift Operator/Order Puller, Meridian, MS 2011- 2012
Unloaded materials and merchandise from incoming vehicles and stacking them to assigned places.
Located and moved stock of products to pallets or crates for storage or shipment.
Identified any damages and reported shortages or quality deficiencies.
Retrieved stock for customer orders.
Pulled stock to fulfill orders with 100% accuracy rate.
Maintained all safety standards to ensure no incidents or injuries.
Super 8 Motel, Night Auditor. Meridian, MS 2007 - 2012
Balanced the accounts including collecting any unpaid balances.
Managed front desk activity and handling guest check-ins and check-outs.
Ensured customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference.
Handled customer requests and complaints and directing other employees or departments accordingly.
Created invoices, bills and checks for vendors, employees and contractors.
Managed and updated all official documentation pertaining to the role.
Ensured that all end-of-day activities have been successfully executed by employees in all departments.
Answered calls and queries related to potential booking.
Performed any customer service duties to ensure customer satisfaction.
Subway, Store Manager, Marion, Mississippi 2000 - 2006
Managed a staff of 4-12 employees.
Supervised daily operations to ensure that food safety, product preparation, and cleanliness standards are maintained.
Scheduled and supervised staff to ensure proper coverage of shifts and meeting customer service expectations.
Review and handle payroll for accuracy of hours worked.
Maintained inventory levels, including ordering supplies and restocking items daily.
Performed any duties necessary to ensure quality standards and customer satisfaction were met.
Education
Meridian Community College-Meridian, Mississippi
United States
G.E.D.
Graduation Date / Completion Date: Nov 29, 1991
Certifications
Distribution Certificate-Meridian Community College
Date Certified: Jan 8, 2011
State/Province: Mississippi
Country: US
References
Michael Ruffin-Friend
Eric Brown-Friend