Customer Service Be A

HH

SKILLS

Proficient in MS Word, Excel, Access and PowerPoint.

Proficient in Nextgen, EPIC,, and Salesforce electronic medical record and able to teach.

Able to manage tasks with accuracy and efficiency in high pressure environment

Motivated and excited to learn and be a resource for others

Desire to be a leader in customer service

HOLLY HAMMOND

CUSTOMER SERVICE LEAVENWORTH, KANSAS

HOLLY.HAMMOND@GMAILCOM / 66048

EXPERIENCE

ADVOCATE - ALLIANCE AGAINST FAMILY VIOLENCE - 5/23 - 3/24

Helping clients in the shelter with their interpersonal issues, and helping them with other issues in the shelter.

CASH POSTER - ST JOSEPH MEDICAL CENTER - 5/22 - 2/23

Responsible for posting payments for commercial accounts for the hospital.

CHECK OUT BACK DESK - COLLEGE PARK - 9/21 05/22

Primary person for answering phones. Checked out patients from appointments and making their follow-up appointments.

BENEFITS REIMBURSEMENT SPECIALIST • TRIALCARD • 11/2018•2/2019 (TEMPORARY POSITION)

WORKING AT A NEW CONTACT CENTER. BUILDING NEW BENEFIT INVESTIGATION CASES FOR SPECIALTY MEDICATIONS. INPUTTING DATA FOR INDIVIDUALS

PATIENT SERVICE SPECIALIST • THE URGENCY ROOM •09/2016-PRESENT

Working the front desk at a busy urgent care. Assist patients with check-in for clinic visits, verify insurance, collection of co-pays/co-insurance at time of service, balancing accounts at the end of the day. Available to assist clinic staff in other duties throughout the day.

PHARMACY SERVICES REPRESENTATIVE • CVS• 12/2010-2/2016

Responsible for inbound/outbound specialty pharmacy calls for patients as well as physician’s offices. Orders taken for patient’s medication shipments. Investigated any insurance changes and set up assistance for patients with financial need. Assured accuracy in all transactions.

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EDUCATION

BACHELOR’S OF SCIENCE IN HUMAN SERVICES • IN PROGRESS • WASHBURN UNIVERSITY

LIBERAL ARTS DEGREE IN GENERAL STUDIES • 1996 • KANSAS CITY KANSAS COMMUNITY COLLEGE

TAKEN ADDITIONAL CLASSES IN HUMAN SERVICES, PSYCHOLOGY, AND CRIMINAL JUSTICE

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