Customer Service Information Technology
Resume:
MOAZAM
MUNIR
*************@*****.***
Mount Laurel, NJ 08054
Bold Profile
Committed to surpassing customer expectations through meticulous attention to detail and unwavering dedication to service excellence. Accomplished Information Technology Services Specialist with comprehensive experience in diagnosing and resolving intricate technical issues across diverse platforms. Proficient in spearheading software releases, implementing best practices, and ensuring seamless system integration.
PROFESSIONAL SUMMARY
US Cold Storage - Information Technology Service Specialist Camden, NJ • 06/2022 - Current
Zara - Lead
Cherry Hill, NJ • 05/2019 - 06/2022
WORK HISTORY
Troubleshooting and resolving the reported issues and replying to queries in a timely manner.
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• Preparing and producing releases of software components.
• Producing detailed design documentation.
• Improving the code quality by implementing best practices. Recommending changes to improve established java application processes.
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• Installation of new software and hardware components. Regularly evaluate our IT systems to ensure they meet the standards.
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• Assisting with network administration responsibilities.
• Assuring data storage safety and security.
• Taking care of any IT system and software issues for teammates.
• Supporting our computer network's day-to-day operations.
• Experienced in Active Directory.
Responded to support tickets within established timeframe to improve customer service.
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Networking Lan VPN/remote connectivity TCP/IP, DHCP, Microsoft Domain Services, Active Directory, Printers and Desktop Deployment.
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Maintained high customer satisfaction standards to meet or exceed targets.
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Handled customer issues with confidence, using complex problem solving to provide effective resolution.
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Offered troubleshooting of connectivity issues across networks such as Wi-Fi, and cellular.
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Cultivated a strong company culture by fostering collaboration among team members and recognizing individual achievements.
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Boosted lead generation with targeted content creation and distribution across multiple channels.
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• Delivered compelling presentations at industry conferences, User Credential Management
Information Protection
Technical Support
Videoconferencing
Desktop Support
Network Diagnostics
Customer Service
Hardware Diagnostics
Complaint Resolution
Ticket Support System
Management
Windows 10 & 11
AD Manager
Active Director
Office 365
Azure
TCP/IP
Issue Troubleshooting
Technical Issues Analysis
Microsoft Office Specialist (MOS)
Expert
User Support
Hardware Upgrades
Logging Support Tickets
Help Desk Software
Onboarding
SKILLS
A+ Certification
Security+ Certification
Mac Systems
Rowan University
Glassboro, NJ • Expected in
09/2024
Bachelor of Arts: Computer
Informative
Camden County College
Blackwood, NJ • 11/2021
Associate of Arts: Computer
Science
Camden County College
Blackwood, NJ • 06/2020
Associate of Arts: PROGRAMMING
LANGUAGES: C, C++, JAVA, HTML
EDUCATION
CERTIFICATIONS
• A+ by CompTIA
• Networking+ by CompTIA
• CySA+ by CompTIA
Against All Odds - Supervisor
Cherry Hill, NJ • 10/2019 - 10/2021
establishing thought leadership within the field.
Established a consistent brand voice across all touchpoints, enhancing overall recognition in target markets.
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• Manage the floor (customer service, sales, and inventory) Assist in the supervision and training of Customer Service Associates and New Hires.
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Facilitating all customer order types (returns, online orders, store pick-up, store to store, delivery)
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Supports Customer Service by expediting phone calls throughout the store.
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Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
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Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
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Manage a team of customer service staff members to support the company's customer service activities.
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Help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns.
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Act as liaison, providing product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
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• Ensured the delivery of quality customer service. Organize work, communicate goals, and delegate tasks. I believe in professionalism, patience, and a people-first attitude.
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Contact this candidate