Customer Service Medical Billing

Kioysha Harris

**** *********** ******, ***. ** Cahokia, IL 62206 ***********@*****.*** 618-***-****

CAREER PROFILE

Motivated and customer service oriented professional with a strong understanding of the importance of accurate claims

processing. Follows policies, procedures, and guidelines to assure consistent quality. Maintains and ensures patient privacy and

confidentiality. Possesses 8+ years of value-added healthcare industry experience.

Experienced with Microsoft Word, Excel, and PowerPoint; Typing Speed: 45 WPM

Self-motivated, ensuring all tasks are thoroughly completed in a timely manner

Effective problem solver, able to assess needs and identify solutions

CORE QUALIFICATIONS

Electronic Health Records (EHR) Payment Posting Scheduling HIPAA Insurance Verification

Insurance Claim Processing EOBs Co-Payments Deductibles Managed Care (HMO PPO and POS)

Government Payers Third Party Payers Worker’s Compensation Medical Billing Medical Coding ICD-9 ICD-10 HCPCS CPT

Medical Terminology Medicare Medicaid and Tricare CMS 1500 CMS 1450 (UB-04) Fee Schedules

EDUCATION

Ultimate Medical Academy Associate of Science Degree - Medical Billing and Coding, 2018

Fully accredited, accelerated program providing instruction in medical billing and ICD-10, CPT and HCPCS coding for

diseases, surgeries and medical procedures. Program content includes electronic health record (EHR) systems, accounting

methods, and processes for preparing and submitting healthcare claims. Research, professional writing, critical thinking and

communications skills are emphasized throughout the program.

Ultimate Medical Academy Certificate - HIPAA Essentials for Healthcare Professionals

A basic understanding of the rules and regulations of the Health Insurance Portability and Accountability Act.

Portability Medicaid Integrity Program / Fraud and Abuse Administrative Simplification

WORK EXPERIENCE

SBM Management Services, Creve Coeur, MO 01/2017 - Present

Janitor

Keep facilities in a clean and orderly condition.

Observe appearances and conditions of premises and equipment.

Maintain a safe and secure working environment for all employees by following government safety regulations.

Perform cleaning duties according to specifications and provide additional customer service upon request.

Continuum Home Care

caregiver 02/2015-12/2016

. Take care of elderly, working in the home and help with their daily activities, such as bathng.

Feeling, grooming, taking medication and some housework,

Help make and keep appointments with doctors, provide or arrange transportation and serve.

Southern Illinois Support Service, New Baden, IL 03/2003-09/2007

Direct Support Professional

Administered care to 6 patients (the disabled and the elderly).

Took vital signs, prepared meals, ran errands, and ointments medications.

Performed light housekeeping and documented activities and conditions.

Church's Chicken, East St. Louis, IL 09/2007-2013

Shift Manager / Customer Service

Oversaw the day-to-day operations of the restaurant, ordered supplies, created schedules, trained and directed staff, and

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