Customer Service Bottle

KAYLIE CHIN

702-***-**** **************@*****.***

S K I L L S

Knowledgeable and dedicated

customer service professional with

extensive experience in the industry.

Solid team player with outgoing,

positive demeanor and proven skills

in establishing rapport with clients.

Motivated to maintain customer

satisfaction and contribute to

company success. Specialize in

quality, speed and process

optimization.

Articulate, energetic and results-

oriented with exemplary passion for

developing relationships, cultivating

partnerships and growing businesses.

Responding to Difficult

Customers

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POS Systems and Ordering

Platforms

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Upbeat and Positive

Personality

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Calm and Professional Under

Pressure

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· Efficient and Detail-Oriented

E X P E R I E N C E

Manager Aug 2022 — Mar 2024

Señor frogs Las Vegas Las Vegas, NV

Customer Service Oct 2015 — Jan 2024

Advantage Home Medical Las Vegas, NV

Customer Service Jul 2012 — Oct 2015

McDonalds Las Vegas, NV

E D U C ATION

HS Diploma 2009 — 2012

Legacy High School North Las Vegas, NV

Developed and implemented strategic marketing campaigns, resulting in expanded customer base.

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Oversaw staff training and development to improve productivity and performance.

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Night life bottle service host. In charge of handling sales and staffing . Responsible of conducting interviews for new employment .

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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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· Focused on addressing customer needs and resolving concerns.

· Answered customer telephone calls promptly to avoid on-hold wait times.

· Answered constant flow of customer calls with minimal wait times. Used company troubleshooting in medical equipment and oxygen resolution to evaluate technical problems and find appropriate solutions.

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· Taught new team members correct procedures for all areas of operations. Trained other employees in customer service, food safety and performance requirements.

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Set positive example for team members by providing high-quality, efficient service.

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Greeted customers with smile and provided friendly service to professionally handle every need.

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