Customer Service Medical Records
Resume:
Faith Hays
Contact
Circleville, Ohio
**********@****.***
Objective
To utilize and build upon my current skills and qualifications while providing excellent customer service skills to the community.
Education
School at Work- Berger Health
January 2007-June 2007
Stratford Career Institute
2004-2006
Medical Transcription Homestudy
Honors Diploma
Parkersburg Community College
1986-1988
Principles of Banking and Accounting
Key Skills
Attention to detail
Data entry
Multi-tasking abilities
Organization and time management
Self-motivated
Telephone etiquette
Clerical support
Dependable and responsible
Experience
February 2021- September 2023
HIM Technician • HIM Department • OhioHealth Berger Hospital
Provided face to face customer service to patients and customers
Answered phones and faxes regarding medical record requests
and questions while maintaining HIPAA requirements
Experience using EPIC EHR
Prepared and scanned documents into the document management system
Processed incoming and outgoing mail
Solely performed all duties for the HIM department at Berger Hospital
Escalated issues as needed to leadership and the IT department
March 2014- February 2021
Medical Records Clerk • Medical Records • Berger Health System
Scanned medical records into the Meditech/Galactica EHR system
Assured quality and accuracy of scanned medical records
Assisted with customer service, including front desk duties, answering phones, mail, etc.
Provided face to face customer service to patients and processed release of information requests and faxed information to healthcare facilities
November 2002- March 2014
Care Management Assistant • Care Management • Berger Hospital
Provided clerical assistance to the Care Management Department
Assisted with the orientation of new associates to the department
Guided and assisted patients with “An Important Message from Medicare About Your Rights” form completion prior to discharge
Updated, organized and maintained resource files and office supplies
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