Customer Service Data Entry

Regina ODougherty

Grafton, NH ***** • 603-***-**** • *********@*****.***

Professional Summary

Experienced Registration Clerk providing reservation requests, information and excellent quality care for guests. Excellent customer service and interpersonal skills. Skills

Documentation And Reporting

Pre-Registration Documentation

Appointment Scheduling

Record preparation

Experience with Software

Patient Scheduling

Registration data intake

Demographics Information

Work History

Trauma Registration Clerk, 11/2008 to 07/2016

DHMC – Lebanon, NH

Streamlined registration process by implementing efficient data entry and filing systems. Enhanced patient satisfaction by providing prompt and courteous service during the registration process.

Accurately collected and verified patient demographic information for seamless recordkeeping. Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.

Collaborated with hospital staff to ensure smooth transitions between departments and services for patients.

Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.

Upheld HIPAA regulations and standards for protecting patient information. Explained form wording to patients to help each understand information required. Used Software to record and organize patient insurance and medical information. Confirmed patient demographics and updated practice management software for accuracy. Entered patient information into payment system accurately for billing purposes. Assisted other clerks with front desk duties, answering questions and accurately using reservation system.

Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.

Assisted in processing patient payments via cash, checks and credit cards. Answered patient questions and inquiries regarding registration process and documentation. Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.

Education

GED: 06/1981

Mascoma Valley Regional High School - Canaan, NH

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