Desktop Support Technician

Resume for Bruce Wilkie

Email: ***********.***@*****.***

Phone: 518-***-****

Address **** *** ****** ** ********** NY 12056

Objective

I am a highly experienced IT professional with over 18 years of expertise in IT Support, Help Desk, and Deskside Support. Seeking a challenging role where I can leverage my technical skills and certifications to contribute effectively to an organization.

Experience

Wipro(Carelon-Elevance)

Position: Lead Desktop Support\Field Support Technician

Duration: March 2020 - January 2024

Responsibilities:

oSupported 5000+ users nationwide.

oProficient in Windows 10-11, Dell desktops and laptops, Active Directory, SCCM, and Azure environment.

oManaged Office 365

oAvaya Agent and Communicator

oSCCM PXE and USB imaging, configuration, and shipping.

oProvided remote support via RDP, SCCM, and GoToAssist.

oEnsured HIPAA and security compliance.

oSupported audio-visual equipment and conference rooms.

oDocumented processes and procedures.

Lowes-CompuCom

Position: IT Support

Duration: December 2019 - February 2020

Responsibilities:

oSupported 9 Lowes stores in the Albany, NY area.

oWorked with PXE Thin clients, mini-PCs, fiber and Cat connections, media converters, self-service POS, and general IT support.

General Electric Wind Power Systems

Position: SCADA IM Support

Duration: April 2006 - September 2019

Responsibilities:

oSupported GE wind turbine farms nationwide.

oProvided deskside support for 3000 users at the Schenectady, NY General Electric campus.

oProficient in Windows-based PCs and laptops (Win2k through Win10).

oSupported WindSCADA systems for turbines and server racks.

oWorked with proprietary 24V systems (NTRON and Hirschman 24V switches), CAT and Fiber support, and TCP/IP troubleshooting.

oManaged monitoring and diagnostic systems interfacing with other GE engineering groups and customers.

oSupported Windows Server (2000-2012R2) and managed WSUS and SEPM.

oExperienced with HP servers (G3 through Gen 10), external SCSI and tape backups, Symantec Ghost, Acronis, Microsoft Outlook, VMWare ESXI, and Wireshark.

oUtilized remote tools for resetting faulted GE-Alstom and Clipper wind turbines.

MCSE, MCSA, MCP

Cisco Certified Network Associate (CCNA) 640-801 ID# CSCO10756885

CompTIA Network+ Certification A+ Certification

State University of NY at Cobleskill, Cobleskill NY

Bachelors- Information Technology Management -1998

Associates- Microcomputer Support-1996

Community College of the Air Force Maxwell A.F.B. AL

AAS- Avionics Systems Technology-1992

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