Customer Service Title Clerk
Resume:
Lisa Fuentes
Title Clerk/ Customer Service Guru
Temple Terrace, FL 33617
**********@*****.***
Paperwork for Registration and Title transfers. Adept at managing administrative and customer service requirements efficiently. Bringing excellent, time management and problem-solving abilities developed over 25+ years in the field. Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of accounting and bank reconciliations. Motivated to learn, grow and excel in the Automotive and Accounting industry's Authorized to work in the US for any employer
Work Experience
Title Clerk/Customer Service
Tampa Machinery Auction - Thonotosassa, FL
January 2021 to Present
Wait on customers who are consigning items. Cashier during the auction. Also process title work for titled items purchased at the auction.
TITLE CLERK/ACCOUNTING SPECIALIST
Parks Ford of Wesley Chapel - Wesley Chapel, FL
September 2020 to January 2021
I manage all aspects of the Title process. Arranged payoff checks for trade-ins and new vehicles through CDK.
Organized and prepared tax and title documents to transfer ownership of vehicles. Handle customers Tag and Title concerns. Help F&I with gathering info for the Tag and Title process for retail deals. Also reconciliation of all bank accounts for both the Parks Ford, and Parks Lincoln of Tampa dealerships. Direct access to banking information and agents to rectify any discrepancies. TITLE CLERK
Century Buick GMC Century KIA - Tampa, FL
March 2016 to April 2020
Communicated with 3 to 4 customers per week to resolve common title issues, including Tag and Title issues.
Arranged payoff checks for trade-ins and new vehicles through CDK. Organized and prepared tax and title documents to transfer ownership of property. Verified and analyzed free-and-clear title issues, odometer readings and VIN numbers to finalize 150 sales deals per month.
Collected taxes and fees, submitted payments and issued receipts. Calculated and remitted state sales tax, service and other charges. Maintained control log of vehicle certificates of origin and titles, using CDK and Dealer Track. Examined and verified 30 to 40 titles weekly.
CUSTOMER SERVICE MANAGER
PNC Bank - Temple Terrace, FL
July 2014 to March 2016
Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction ratings by 85% in one month.
Sold and cross-sold bank products to new and existing customers. Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
Checked amount details and fraud markers for transaction papers such as checks and money orders. Promoted products or services to each customer to consistently achieve sales targets. Completed highly accurate, high-volume money counts via both manual and machine-driven approaches. KITCHEN DESIGN SPECIALIST
IKEA - Tampa, FL
June 2012 to July 2014
Specified appropriate products and Kitchen materials to meet project objectives and design scheme. Interfaced effectively with design team members, including contractors and vendors to resolve issues and discuss ideas.
Created professional presentations using IKEA to creatively communicate design intent and direction. Designed floor plans, elevations, 3D perspective views and material boards for review and presentation. Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from Kitchen instillation, protecting company reputation and loyal client base. PRINT SHOP FRONT COUNTER SUPERVISOR
Pro Copy Inc - Tampa, FL
October 2010 to June 2012
Executed client orders on time to prevent backlogs and delays. Proofed all job orders, securing client approval prior to production. Worked with Graphic Design Department to resolve printing problems, improve operations and provide exceptional customer service.
Led Binding and Printing team in delivery of Special School project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables. Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
Monitored social media and online sources for industry trends. Education
Certification
University of Vermont - Burlington, VT
Certification in Financial services
Front Range Community College - Westminster, CO
Skills
• SKILLS
• Title Processing
• Excellent organisational skills
• Accounting Systems
• Data entry
• Customer service
• Notary
• Excel
• Time Management
• Documentation review
• Accounts Receivable
• Conflict Management
• Microsoft Outlook
• Microsoft Office
• Microsoft Word
• English
• Microsoft Excel
• Negotiation
• Customer service
• Conflict management
• Cash handling
• Leadership
• Dealership experience
• Cash register
• Front desk
• Organizational skills
• Administrative experience
• Computer skills
• Microsoft Excel
• Time management
• Communication skills
• QuickBooks
• Sales
• Microsoft Word
• Medical terminology
• Multi-line phone systems
• Windows
• Accounts receivable
• First aid
• Daycare
• Toddler care
• Medical office experience
• Caregiving
• Hoyer lift
• Patient care
• Care plans
• Direct support
• Restaurant experience
• Basic math
• Hospitality
• Phone etiquette
• Typing
• English
• Freight
• Retail sales
• POS
• Management
• Microsoft Access
• Microsoft Office
• Supervising experience
• Customer support
• Team management
• Event planning
• Training & development
• Office experience
• Stocking
• Shipping & receiving
• Load & unload
• Maintenance
• Landscape maintenance
• Microsoft Outlook
• Data entry
• Documentation review
• Calendar management
• Banking
• Google Docs
• Computer literacy
• Purchasing
• Auto body repair
• Accounting
• Personal assistant experience
• Heavy equipment operation
Certifications and Licenses
Certified Notary Public
CNA
May 2013 to Present
CPR Certification
May 2021 to May 2023
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