Patient Care Customer Service

Jacara Rodgers-Southwell

Houston, TX ***** 832-***-**** ***************@******.***

Education

Bachelor of Science in Kinesiology University of Texas at San Antonio, TX

Professional summary

Dedicated and self-motivated Emergency medical technician with 4+ years of medical emergency services and customer service experience, with the ability to work effectively and efficiently with minimal provision. Demonstrates strong analytical and problem-solving skills, making competent decisions based on historical data and forecasting; as well as possessing strong interpersonal skills that allows me to communicate effectively with everyone. Capable of meeting deadlines and prioritizing organizational goals and objectives. Able to adapt to a various work environment.

Technical Proficiencies: Microsoft Office Windows WebEx Outlook Excel Teams

Core competencies

Organization Adaptable & Flexible Interpersonal Communication Computer Knowledge

Conflict Resolution Problem Solving Communication (spoken) Communication (written) Time Management Critical Thinking Multitasking Detail Oriented Direct Patient Care Medical Record-Keeping

Professional History

EMERGENCY MEDICAL TECHNICIAN- CHILDREN’S AMBULANCE SERVICE HOUSTON, TX August 2023 -Present

·Emergency Response: Responded promptly to emergency calls, providing pre-hospital medical care and transportation for patients in various emergency situations.

·Patient Assessment: Conducted thorough assessments to evaluate vital signs, medical histories, and symptoms, determining appropriate care levels.

·Medical Interventions: Administered basic and advanced life support interventions, including CPR, defibrillation, medications, and airway management.

·Trauma Care: Provided immediate care for trauma patients, including wound management, immobilization, and assistance in extrication.

·Communication and Documentation: Effectively communicated with medical control, receiving hospitals, and emergency personnel, maintaining accurate and detailed patient care documentation.

·Ambulance Operations: Operated and maintained emergency vehicles, ensuring compliance with safety standards, conducting vehicle checks, and restocking supplies.

·Patient Advocacy: Advocated for patients' rights, ensuring their comfort and well-being during transportation and providing support to individuals and families.

HEALTHCARE SPECIALIST/COMBAT MEDIC- US ARMY SEAGOVILLE,TX August 2021- Present

·Medical Emergency Response: Provided immediate and advanced medical care to injured personnel on the battlefield, ensuring rapid and effective response to life-threatening situations.

·Trauma Assessment and Treatment: Conducted thorough trauma assessments to prioritize and administer appropriate medical interventions, including wound management, hemorrhage control, and airway maintenance.

·Triage Operations: Implemented triage protocols to categorize casualties based on severity, ensuring efficient utilization of medical resources and prioritizing critical cases for evacuation.

·Medical Evacuation Coordination: Collaborated with evacuation teams to facilitate the safe and timely evacuation of casualties to higher echelons of medical care, ensuring continuity of treatment during transport.

·Field Medical Documentation: Maintained accurate and detailed medical records, documenting patient care, medications administered, and treatment plans in compliance with military regulations.

·Combat Lifesaver Training: Instructed and trained fellow soldiers in basic first aid and lifesaving techniques, enhancing unit-wide medical readiness and response capabilities.

·Equipment Maintenance: Ensured the readiness of medical equipment and supplies, conducting regular checks and coordinating with supply personnel to replenish medical resources as needed.

·Interdisciplinary Collaboration: Worked closely with other military personnel, including physicians, nurses, and field medical technicians, to provide comprehensive and coordinated healthcare in a high-stress, combat environment.

PHLEBOTOMIST SAN ANTONIO, TX August 2022- July 2023

·Expertly performed venipuncture and capillary punctures to collect blood specimens for diagnostic testing, ensuring patient comfort and safety during the process.

·Implemented proper specimen handling and labeling procedures, maintaining the integrity of samples and facilitating accurate laboratory analysis.

·Collaborated with healthcare professionals to prioritize and process urgent specimens, contributing to timely and efficient diagnostic results.

·Demonstrated a commitment to infection control practices, maintaining a clean and organized work environment and adhering to established safety protocols during phlebotomy procedures

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