Customer Service Representative
Resume:
Crystal Hilliard-Thomas
Customer Service Representative
Lawrenceville, GA 30043
**.******@*****.***
A Certified Nursing Assistant, Customer Service Representative and as a Claims Adjustor licensed in several states with a company utilizing my professional skills to further my career as well as new adventures.
Authorized to work in the US for any employer
Work Experience
Claims Associate and Licensed Adjuster
Statefarm Insurance - Dunwoody, GA
October 2022 to October 2023
I have worked as a Licensed Claim Adjuter and Associate. Answer all incoming coming calls and outbound calls for the claims department following up with claim reviewing them along with the picture . Handling payout as well for them. I'm licensed in several states. Retention Specialist
State Farm Mutual Automobile Insurance Company - Dunwoody, GA April 2020 to May 2022
I was a retention Specialist assisting customer with their account taking payments,changing and update information and make changes also for them in the system. I assist customer with technical issues in the system password reset and adding extra accounts on their policies Customer Service Representative
Chrissys Personal Care - Lawrenceville, GA
December 2017 to May 2020
I was a Customer Service Representative assistant with appointments and family visits. Making sure everything was file correctly in the system.
Customer Service Representative
Total System Services
October 2016 to November 2017
Answer customer questions and resolve related account issues to ensure customer satisfaction, including phone and in-person. Perform service related activities such as on-boarding calls and appropriate follow- up with customers. for UBS Bank, Navy Federal, BMO Harris, and Regions. And also working with microsoft word office and exe computers.
Security Officer
Dynamic Security
July 2015 to October 2016
At the Department and Children and Family Service Perform security patrols of designated areas on foot. I watched for irregular or unusual conditions that may create security concerns or safety hazards, warn violators of rule infractions, such as loitering, smoking or carrying forbidden articles. I also permitted authorized persons to enter property and monitors entrances and exits. We had to observe departing personnel to protect against theft of company property and ensure that authorized removal of property is conducted within appropriate client requirements. Investigate and prepare reports on accidents, Certified Nursing Assistant
Golden Covenant Age Care
March 2015 to June 2016
Provided personal care, including baths, personal hygiene, changing bed linen, dressing/undressing, toileting activities, and light housekeeping. Prepared light meals and assisting in feeding patient if necessary. Taking and recording oral, rectal, and axillary temperatures, pulse, respiration, and blood pressure when ordered. Performing range of motion and other simple procedures as an extensional therapy service as ordered. Also, Assisted patient in the self-administration of medication.. We has to follow all privacy policies, Infection Control protocols, and maintaining the confidentiality of protected healthcare information (PHI).
Certified Nursing Assistant
Wynscape Rehabilitation
November 2010 to February 2013
Engage in positive interactions with Residents, staff, visitors and family members. Also prioritize patients in an organized manner to ensure their personal care needs are met at all times. I reported all changes in the resident's condition to your supervisor as soon as possible a Reported all observed incidents. And develop and maintain an atmosphere of warmth, respect and positive emphasis, as well as a caring atmosphere throughout the unit and shift within interactions with Residents, staff and family. Referrel Coordinator
Concentra Health Services
March 2008 to August 2010
Supported the business by providing exceptional customer service. Coordinated patient's appointments and scheduling to ensure optimal clinician productivity and customer satisfaction. This includes advance multiple booking according to doctor's orders. Also, Obtain and enter accurate patient data, billing, and insurance information in patient charts. Lastly, Answer and direct inquiries from patients, referral sources, and co-workers with timely and accurate responses. Education
High school or equivalent
Skills
• Customer Service
• Call Center
• Customer Support
Certifications and Licenses
CPR
November 2023 to November 2025
BLS
Certified Nursing Assistant (CNA)
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