Customer Service Administrative Assistant
Resume:
*** ****** ******, ***** *****, LA ***** ***************@*****.***
Summary
Customer-oriented with strong history of leading high-performance teams to meet or exceed goals. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Demonstrated ability to complete tasks accurately despite interruptions and competing demands.
Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Personable and communicative with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
High-performing Administrative Assistant offering extensive experience working with diverse client base and delivering exceptional results. Skilled in managing client relations, liaising with internal stakeholders and managing vendor relationships.
Well-versed in shrinkage control, inventory management and financial leadership of businesses. Talented with innovative approaches to serving customers and achieving business goals. Focused on supporting business sustainability in the face of evolving market conditions and customer preferences.
Skills
Group and individual instruction Growth planning
Program development Performance management
Planning and coordination
Experience
05/2019 - Current BREEC Baton Rouge, LA
Center Supervisor
Checked inventory for required supplies, made lists for documenting needed cleaning products
Led team engaged in delivering aid to customer service department on daily basis
Supplied outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions Cleaned break rooms, including sinks, counter tops, microwaves,
coffeemakers, refrigerators, tables and chairs
Proactively identified and solved complex problems affecting operations management and business direction
Developed exceptional attendance record with special attention to
punctuality and preparation to work upon arrival
Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Inputted information from customer calls and onsite service visits into the company's system using
Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
Created communication strategies to meet client objectives
Developed events and programs in consideration of needs, abilities and interests of participants
Mediated conflicts between campers by
Helped participants enjoy activities while ensuring adherence to protocol Planned, organized, facilitated and promoted diverse recreational programs
Maintained facilities, grounds and equipment to ensure community safety and attract attention
Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues
Protected safety of every person enjoying recreational activities at by enforcing disciplined and consistent policies
Observed participants for signs of physical distress and gave aid, including stopping activities and supplying basic medical care
06/2017 - 06/2019
MECA Baton Rouge, LA
Event Coordinator
Designed and supported spreadsheets documenting vendor, facility and guest information
Trained customer service, marketing, and sales teams for events Organized event planning, such as scheduling, budget development and management, staffing and communicating with clients regarding event needs
Organized venues, budgets, guest lists, catering and event timeline's
Recommended money-saving strategies for events
Collaborated with sponsors and hosts to promote events
Developed and kept strong customer rapport through proactive contact
Managed event planning, including venue scheduling, accommodations and menu and beverage offerings
Served as point of contact for staff, contractors, vendors and suppliers
Hosted 150 attendees during annual events
Attended and took part in industry events
Directed event production in collaboration with sponsors, hosts and internal teams
Assessed event success and uncovered room for improvement through
client feedback
02/2015 - 06/2018
Home Healthcare Associates Baton Rouge, LA
Patient Care Technician
Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination
Documented patient intake and dietary requirements and aided with feeding
Promoted patient satisfaction by aiding with daily living needs such as bathing, dressing, toile ting and exercising
Supported healthy patient skin with bedside baths, wound care and integrity checks
Examined and addressed lacerations, contusions and other physical symptoms in need of further attention
Coordinated patient care needs with healthcare team and delivered
compassionate aid with activities of daily living
Responded to patient alarms and needs-assessment requests to identify course of treatment
Provided personal nursing aid in pre- and post-operative situations
Improved patient care, safety and compliance by partnering with nurses Monitored and charted fluid intake and output to stay current on patient conditions
Kept instruments and equipment clean and effectively sanitized Assisted elderly patients with essential ambulatory care for transport to and from facility
Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements
Responded promptly to patient call lights to provide physical and emotional support
Collected lab specimens in adherence with safety protocols for patient tests Transported patients to other areas of the hospital in wheelchair and gurney
Delivered outstanding care based on physical, psychological, educational and related criteria for Alzheimer patients
03/2007 - 05/2010 Solace Health LLC Baton Rouge, LA Pharmacy Technician
Managed medication stocks, including conducting counts, labeling products and maintaining controls
Communicated with member physicians to prevent harmful drug
reactions, therapy duplications and allergic reactions
Created new customer profiles and updated information in pharmacy computer systems
Aided pharmacist with clearing high volume of problem prescriptions and customer questions to keep best team efficiency Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system
Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
Worked with insurance companies to process claims, resolve problems and obtain payments
Maintained lines of communication with patients, supplying instructions and widespread support
Prepared medication labels with item name and quantity
Delivered quality care to customers through close collaboration with the pharmacist
Placed orders for out-of-stock medications to ensure patients received their prescriptions on time
Burger King New Orleans, LA
Assistant Store Manager
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with dedicated team members
Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results
Recruited, interviewed and hired individuals showing passion, dedication and added value to team
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance
Established, enforced and updated policies keeping business agile and responsive to changing market conditions
Set schedules and delegated assignments based on team member strengths to perfect floor coverage and service levels
Mentor team on effective spelling and cross-selling techniques Minimized waste through expense tracking and effective cost control strategies
Ensured proper organization of store, responded to customer complaints and answered questions quickly
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy
01/2001 - 11/2003 Steward Enterprises New Orleans, LA Administration Assistant
Answered phones to direct callers, schedule appointments and supply general office information
Created and kept spreadsheets and developed administrative and logistical reports
Managed customer complaints and rectified issues to complete satisfaction Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management
Organized conference room space and materials for internal and customer
meetings, took notes and distributed meeting minutes to support executive needs
Updated patient accounts and information daily
Coordinated project materials, including managing physical and digital files, checking spreadsheets and updating reports
Entered invoice data into company's system and updated details, including customer contacts and delivery dates to keep information current
Contacted customers via phone and email to confirm deliveries and follow up with inquiries
Processed all departmental mail outs of award packages
Created PowerPoint presentations used for business development Generated shipment invoices, prepared packages and set up courier deliveries for customers
Processed incoming mail and packages and placed envelopes in bins to be dispersed to personnel departments
Education and Training
University of Phoenix Tempe, AZ
Bachelor of Science: Business Administration and Management
05/2001 YWCA New Orleans, LA
Associate of Applied Science: Nursing Assistance
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