Customer Service Store Manager

Summary

Experienced Store Manager adept at optimizing store operations, enhancing customer satisfaction, and driving sales growth. Proficient in solving operational challenges and achieving business objectives.

Skills

Retail Operations

Leadership

Communication

Problem-Solving

Customer Focus

Adaptability

Business Acumen

Time Management

Strategic Thinking

Medication Management

Stress Management

Behavior Management

Adaptable under pressure

Observational skills

Experience

CNA 11/2015 - Current

At HomeHealth - Nashville,TN

Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting. Provided companionship to elderly and disabled clients in their homes or other residential facilities.

Provide assistance with activities of daily living (ADLs). Offer medication reminders.

Prepare meals.

Accompany individuals to doctor appointments.

Run errands.

Prepared meals according to dietary requirements and assisted in feeding when needed. Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.

Administered medication under supervision of a registered nurse or physician. STORE MANAGER 01/2022 - Current

Mapco Express - Madison, TN

As a Store Manager, oversaw all operational aspects of a high-volume retail store, including staff Angelica Chambers

Madison,TN, 37115 United State 615(485-3050) ****************@*****.*** recruitment, training, and management, inventory control, customer service, and sales strategy implementation. Excelled in optimizing processes, enhancing team performance, and achieving revenue goals through strategic planning and leadership. Monitored inventory levels and placed orders to restock shelves. Conducted daily store operations, including opening and closing procedures and cash handling. Developed strategies to maximize sales and profitability. Organized promotional events to increase product awareness. Established customer service standards and monitored staff compliance. KITCHEN MANAGER 08/2020 - 04/2022

Mapco Express - Madison, TN

Developed and implemented kitchen policies, procedures and quality standards. Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.

Trained new kitchen staff on proper food handling techniques and safety regulations. Maintained accurate records of food costs, labor costs, waste management and other related expenses.

Ensured compliance with all applicable local, state and federal laws governing food service operations.

Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.

Inspected equipment regularly to identify necessary repairs or replacements. CASHIER & COOK 08/2014 - 05/2016

Greyhound Line - Nashville,TN

As a Cashier & Cook, I managed cash transactions efficiently while also preparing and cooking food items according to established recipes and customer preferences, ensuring high-quality service and satisfaction.

Managed cash transactions and maintained a clean workstation. Prepared and cooked food items to order, ensuring quality and customer satisfaction. Provided friendly customer service and resolved issues promptly. Assisted with inventory management and restocking supplies. Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Answered customer inquiries regarding store policies and procedures. SUBSTITUTE TEACHER 08/2013 - 05/2014

Madison Middle School - Madison, TN

Provided instruction and guidance to students in the absence of a regular teacher. Organized lesson plans and activities for students. Assisted with classroom management issues when needed. Implemented school policies and procedures in the classroom. Collaborated with other teachers to ensure student success. Maintained accurate records of student performance, attendance, and behavior. Encouraged positive behavior among students through effective communication techniques. Supported special needs students by providing individual instruction as needed. Developed creative learning strategies to engage all types of learners. CUSTOMER SERVICE 04/2012 - 05/2013

Xerox - Nashville,TN

Monitored monthly customer service metrics for each customer service associate. Developed and implemented customer service policies to ensure quality customer service. Developed and implemented customer service standards to ensure quality customer service. Developed customer service standards and trained personnel in customer service procedures. Provided guidance to customer service staff in resolving complex customer service issues. Supervised and trained customer service staff to ensure excellent customer service delivery. Trained new customer service representatives on product knowledge and customer service skills.

Conducted customer service surveys to identify areas of improvement in customer service. ADMINISTRATION ASSISTANT 05/2009 - 08/2009

Madison Middle School - Madison, TN, May 2009 – Aug 2009 Created and distributed documents, such as agendas and meeting minutes. Assisted with the preparation of reports, presentations, and spreadsheets. Organized and maintained files, including electronic records. Answered incoming calls in a professional manner.

Prepared invoices, expense reports, memos, letters, and other documents using Microsoft Office Suite applications.

Performed data entry tasks accurately within specified timeframes. Ordered office supplies as needed to maintain adequate inventory levels. Provided general clerical support as required by departmental needs. Education and Training

McGavock High School - Nashville,TN High School/Secondary Diplomas and Certificate 05/2008

Activities and societies: chorus, dance, drama, ROTC AIR Force, Tennessee State University - Nashville,TN

Nursing program, Registered Nursing/Registered Nurse, Criminal Justice 2020

Certifications

Generation Home Health Aide - Certified Nursing Assistant Jan 2012 - Jan 2013 State of Tennessee: Life, Health, and Auto Insurance State of Mississippi: CNA certification 2010

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