TRACEY
MCLAUCHLAN
TRACEY.MCLAUCHLAN@ME.
COM
OBJECTIVE
To work in an organization that
allows me to fulfill my passion of
helping and assisting others to
improve their lives regardless of
background or social situation.
SKILLS
Customer service focused.
Attentive leader that aims to
motivate and encourage teams
towards a common goal.
EXPERIENCE
CUSTOMER SERVICE, MILTON FRANK PLUMBING
Dates From 2002 To 2005
My primary role was front-end customer service for clients visiting the store and dealing with customers over the phone during unexpected plumbing issues. Assisted in the coordination and scheduling of crews. CUSTOMER SERVICE, WRIGHTS PRINTING
Dates From 2005 To 2008
I led and coordinated the printing teams for high-profile projects for local and international customers. My main tasks were scheduling the printing jobs to meet customer requirements and coordinating with logistics to ensure on-time delivery.
REAL ESTATE AGENT (PART TIME)
Dates From May 2019–May 2023
From my experience of living abroad and dealing with the challenges of navigating a new place and environment, I set out to be a real estate agent with a focus on working closely with my clients through all phases of buying a home and getting to know the ins and outs of the area. I built a successful business with many repeat and referral clients.
LOCATION MANAGER, MY HOUSTON SURGEONS
Dates From Nov 2021– Feb 2024
Part of the leadership team for a satellite branch surgery center specializing in plastics, reconstruction and ENT. I was instrumental in the opening of their brand new 60,000Sq ft surgery center and spa in the woodlands. Roles included the management of contractors through the final phases of construction and opening, assistance in AAAASF accreditation for the surgery center, general day-to-day management of the facility and the front- of-office staff.
EDUCATION
DEGREE / DATE EARNED
High School GED.