Scrum Master Data Analyst

Niharika Sahoo *********@*****.*** Contact - +****(268)3172(Boston)

Visa Status-L2S-EAD

www.linkedin.com/in/niharikasahoo18-

Experience Summary

●About 15 years of experience in various roles like PMO, Scrum Master, MIS reporting analyst, data analyst, Quality controller and a recent role as Application Services Manager with StayinFront,UK.

●Performing key activities in the incident, problem, change, and release management of customer incidents and problems.

●Managed major projects in Finance, Supply Chain and driven Process improvement drives alongside managing SaaS application Management involving multiple clients.

●Formulating operating budgets and managing overall operations for executing projects within cost & time norms

●Certified Scrum Master with comprehensive knowledge of Agile methodologies during the entire project development life cycle

●Developing project baselines; monitoring & controlling projects with respect to cost, resource deployment, time overruns and quality compliance to ensure satisfactory execution of projects.

●Organizing/participating in project review meetings for evaluating project progress & de-bottlenecking

Key Skills

MS Office Suite, MSP, Certified Scrum Master, Prince2 foundation certified, Advanced Excel, 6 Sigma trained, Resource/Quality/Schedule Management, Delivery Management, Data Governance, Word press, Ticket source, Facebook business, Mail Chimp, DEV ops, Salesforce, JIRA, Confluence, GitHub, DevOps, ServiceNow, Share Point

Educational Credentials

●+2 sciences in PCM, Christ College Orissa, India,1999

●Bachelor of Engineering in Computer Engineering from KEC, Orissa, Utkal University, India, 2003

Employment Details

●Application Services Manager - StayInFront, UK- (06.10.2021 till 29.07.2022)

●Q&P Advisor - Buckinghamshire College Group, UK- (18.11.2019 till 05.10.2021)

●Quality Controller - Kantar, UK- (17.09.2018 till 13.11.2019)

●Data analyst -High Wycombe Museum, UK (03.09.2017 Till 25.05.2018)

●Volunteer - Hamilton Academy, UK (10.01.2017 till 14.05.2018)

●Assistant Manager - Genpact, Bangalore -( 22.03 2010 till 29.07.2013)

●Assistant Systems Engineer -Tata consultancy services, Kolkata- (31.07.2006 till 26.02. 2010)

●Software Engineer-Mansoft microsystems, Bangalore-( 12.12.2003 till 17.07.2006)

Achievements & Certification

●Certified PRINCE2 Foundation in project management

●Certified Scrum Master since 2015

●Level 2 business improvement certification from NCFE

●Level2 Data protection & Data Security from NCFE

●Bronze award 2011 for RNPS for wingspan analysis across global survey with GE quality leaders

●Bronze Award 2011 for automation of system authorization data governance project

●Kaizenation Award 2012 for saving remarkably by impact analysis and verbatim analysis (Lean project)

●Buddy award for training new joiners across the industrial analytics team till they achieve an optimum level

Project Experience

StayInFront: Application Services Manager (06.10.2021-29.07.2022)

●Responsible for client satisfaction as it relates to ongoing support of open issues resolution, fixes and feature requests.

●Responsible for achieving internal and client-communicated service level agreement metrics.

●Responsible for ensuring the cumulative global testing and release of new patches.

●The prioritization and content of patches and fixes in each release.

●Incident & Problem Management by coordination and prioritization of high level reported issues and effective monitoring of the lower-level issues with proper escalation oversight and driving the team for a quick SLA for P1s.

●Defect Change & Release Management: Assign, update defects to cross functional development for appropriate Patch or implementation project release.

●Develop and Document Procedures to comply with Global Application Service Manager by designing and documenting procedures with continuous process improvement and efficiency as the main goal.

●Standardizing the client and processes to improve efficiency and profitability of our service.

●Emergency Release Management: Participate in, plan and initiate emergency release requests.

●While proactively driving patches to our global client base is the primary focus of the role, it is acknowledged that there are a number of in market support requirements which include maintenance and/or administrative tasks related to specific client.

●Lead increment & sprint planning sessions, daily scrum, backlog refinement, and sprint retrospective meetings.

●Collaborate closely with Product Owners Application Development Manager to prepare and clarify the product backlog and implement agile processes with the team.

●Document and lead remediation efforts and removal of impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.

●Product Manager and Application Development Manager to implement these processes.

●Partners with, coaches and supports Product Owner in managing the backlog to ensure it is properly prioritized and appropriately sized.

●Establishes, tracks and communicates agile metrics such as team velocity and sprint progress to team, management and any impacted stakeholders.

●Facilitates alignment and assists Product Owner and Delivery Team with making appropriate commitments.

Bucks College Group: Quality & Performance data Advisor (18.11.2019-5.10.2021)

●Plan data requirements to ensure that information is distributed in a timely manner in accordance with the Quality and Assessment cycle.

●Provide timely, accurate and informative quality performance information and data.

●Provide informative and accurate quality performance information to curriculum teams and manager to utilize data in order to improve performance.

●Distribute census data under the Quality and Assessment cycle and collate completed information, checking for accuracy on all courses and following up on any anomalies.

●Collate and prepare data relating to Level 3 students with value-added reports (ALPS)

●providing appropriate course and curriculum-level data for self-assessment reports.

●Providing destination data which is collected in the census.

●Providing accurate data for courses included in Close course monitoring.

●Supporting and advising appropriate managers on the analysis of information and data.

●Working closely with the Executive Director MIS and Planning and MIS Manager to review and develop appropriate systems relating to quality performance data.

●To provide accurate and timely information relating to Apprenticeship including overall and timely achievement rates minimum standards

●Ensure the quality standards and performance measures applying to the work of the section are met and facilitate continuous improvements in all aspects of the post.

KANTAR,(UK): Quality Controller (17.09.2018 Till13.11.2019)

●Taking up projects as per the project schedule and preparing the documents in the TASC for initiation of a project

●Taking detailed specification from briefing call and preparing the briefing document for the clarity of the testing with formatted latests test script and media files etc.

●Liaise with client services and scripting team for ongoing projects

●Communicating the progress in a timely manner to all the stakeholders of the projects and Facilitates dependency management/risk management/impediment removal for the teams.

●Facilitate Scrum Team in definition and creation of Epics, User Stories and acceptance criteria.

●Work with the Scrum Team to analyze test issues/defects.

●Test scripts to the agreed/ documented standard and capture any ambiguity of the data flow or logic of the questions

●Develop test case scenarios from User Story acceptance criteria.

●Identify and communicate data requirements to be configured for test execution.

●Execute test cases and report test outcomes utilizing Jira.

● To ensure all scripts are turned around within the allotted time and budget initially allocated

● Updating the project updates in all the tools to acquire an accurate project progress

● Testing the Conditional statement, looping and routing of the script to the specified iteration

● Updating quality checklist for delivery

● Understanding the digital data requirements for data extraction for digital teams

● Data manipulation to the specified company standard format.

● Updating project documents accurately with all the changes and sharing with the stakeholders.

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Wycombe Museum UK: Data analyst (03.09.2017 Till 25.05.2018)

●Creating Sales and customer analysis projection YTD

●Created customer trend analysis

●Automating the supply chain for recurring event for a linear transition

●Mentoring MS Excel office suite, Mail chimp, word press, Facebook, event brite

●Digital Marketing and process improvement

Hamilton Academy High Wycombe UK: Volunteer (10.01.2017 Till 14.05.2018)

●Handling Library application distribution organization for the junior groups & tech support

●Class rep for YR1 in doing ad-hoc project work.

Genpact India: Assistant Manager ( 22.03 2010 till 29.07.2013)

● Project 1. GE water and process technology, industrial analytics (Feb 2011 to July 2013)

● Project 2. GE contractual services Financial reporting (Mar 2010 to Feb 2012)

●Define project scope, goals and deliverables that support business goals in collaboration with GE quality leader

●Develop full cycle communication plan and update stakeholders, and team members on an ongoing basis.

●Track project deliverables and milestones; Project dependencies and critical paths; Risk and issues; Project schedule; Potential crisis; Contingency plans; Change Management; Operational processes etc.

●Adroitly present E2E presentation of data flow and interconnection of various systems in the order journey, etc.

●Proactively support the cost saving and revenue generation scenarios with corrective actions as to gain some actual benefits.

●Responsible for capturing customer needs and requirement; conducted the knowledge sharing sessions to the team members.

●Carry out the role in terms of Resourcing; Audits; Quality Management.

●Coach, mentor, motivate and supervise project team members

●Generating project-related documents like metrics, Dashboard, Project Management Plans, Progress reports, Proposals

●Adroitly worked with a whole host of business-critical stakeholders and helped them in identifying key scenarios to help achieve overall cost savings along with consistency across systems.

Tata Consultancy services,I: Assistant Systems Engineer (31.07.2006 Till 26.02. 2010)

● Requirement Gathering for the pipelined module for the team alongside onsite development team/client team

● Liaising with the Clients, users and onsite coordinators to build FS TS Unit Test Plans, data & reports

●Analysis of Impacted Programs, The Programs, JCLs, and PROCs which are affected due to CICS implementation are identified and analysed.

●Coding of Impacted Programs in Cobol, JCL & VSAM

●Documentation of Test Results for Comparison with Production Results

●System testing of the entire changed and tested code in simulated Production Environment

●User Acceptance Test of the changed and tested code with client data for Acceptance

●DR Testing for GCF1 for GE Money application

●Unit Testing of the changed process (To test the desired Test Result from the Changed Program as per Testing Guidelines).

●Documentation of Test Results for Comparison with Production Results.

●System testing of the entire changed and tested code in a simulated Production Environment.

●User Acceptance Test of the changed and tested code with client data for Acceptance

●Implementation of Module and related support from offshore

●Post Implementation Support and documentation of the change effect

●Scheduling the jobs for the batch run and System Testing, blogging error

●Enhancement and maintenance project for JOBPOST application.

●Enhancement and maintenance project for PAYROLL application

Mansoft Microsystems,-Software Engineer Bangalore 12.12.2003 till 17.07.2006

●Unit Testing of Changed programs, JCLs and PROCs (To test the desired Test Result as per Testing Guidelines).

●Review of deliverables under quality guidelines

●Documentation of Test Results for Comparison with Production Results.

● Preparing and carrying out Pre- Implementation

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