Customer Service Patient Care

Maureen Calipa

Tel: 914-***-****

Email: ********@*****.***

Objective

To obtain a position whereby I can use and enhance my present skills, taking on more challenges that will provide experience and growth.

Excellent team leader abilities, organizational skills

Highly productive

Strong interpersonal relations

Excellent customer service skills

Dedicated and dependable

Great team collaboration skills, strong work ethics Successful independent team player, creative problem solver can bring 30+ years of medical/administrative knowledge to your company Collections, reception, customer service knowledge.

Software knowledge of medical manager, Intergy, Athena, Nexgen

Education and Associations:

St Winifreds High School, Liverpool UK

ADAM/ Association of Dermatology Administrators and Managers Yearly educational training and conferences.

Allergan Pharmaceutical company

Workshop for Botox, Juvederm injectables

Macombe community college, certification in phlebotomy

Employment:

MBS/ Medical business systems

Collections department to bring in monies old and new and apply them to patient accounts.

Served multiple doctors accounts. Worked with health insurance companies. I was successful in bringing in past due balances from patients and insurance companies.

Manager: Norwalk Dental Associates

Responsible for hiring and training staff to the highest level of customer service standards.

Instruct and train staff on office software applications.

Responsible for staff time sheets, calling in payroll to payroll company Knowledge of insurance and third-party insurances.

Received and applied monies to patient accounts from patients and insurance companies.

Manager: Treiber Dermatology Associates

Manage 15 staff members.

Implemented hiring a full time licensed medical Aesthetician.

Included in the decision making of hiring new doctors.

Train staff to highest level of customer service standards

Technical support for all computers, printers, phones, faxes, etc.

Included in the decision making of buying new technology for the practice, such as computers, lasers, EScript (Electronic Prescriptions)

Instruct and train staff on office software applications.

Implemented office staff uniforms, scheduled staff time for vacation, scheduling and monthly staff meetings, solely responsible for doctors’ personal schedule.

Liaison between the doctors and pharmaceutical companies, vendors, insurance companies and reps

Knowledge of insurance companies and third-party insurance/management

Handle electronic billing & coding, knowledge of ICD & CPT Coding

Solely responsible for the business finances such as payroll, accounts receivable, accounts payable, budgets, banking and entering deposits into quick books program.

Instrumental for collecting monies from insurance companies and applying to patient accounts, successful in retrieving old balances from patients and insurances.

Negotiate pricing with vendors and outside sources.

Knowledge of aesthetics and products Instrumental in referring and bringing in new patients into the practice

Went back to this practice for a couple of years temporarily 11/28/2016 - 1/30/2018 as a medical biller and collections/ receptionist/scheduler.

Multitude of miscellaneous tasks as required. Answer phones, schedule and make appointments.

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