Office Manager Front
Resume:
Mary Jones
Career Updates
Daytona Beach, FL ****4
**********@*****.***
Great worker and very loyal and hard working! Own my own vehicle. And can and will travel. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Front Office Manager
Boardwalk Inn and Suites - Daytona Beach, FL
September 2023 to Present
All accounting and payroll as well as scheduling of staff. Sales and advertising. Group reservations and commission.
• Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs.
• Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff.
• Collect the guest’s payment using either credit/debits cards, cash or checking account information for rooms at the end of each stay and ask for a room deposit when necessary.
• Settle the facility register at the end of each shift or day by counting the drawer, printing receipts and running financial activity reports.
• Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment and food, are properly accounted for and charged on the final bill.
• Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest.
• Keep the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies and other various duties.
Front Office Manager
Residence Inn by Marriott - Daytona Beach Shores, FL June 2019 to September 2023
• Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs.
• Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff.
• Collect the guest’s payment using either credit/debits cards, cash or checking account information for rooms at the end of each stay and ask for a room deposit when necessary.
• Settle the facility register at the end of each shift or day by counting the drawer, printing receipts and running financial activity reports.
• Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment and food, are properly accounted for and charged on the final bill.
• Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest.
• Keep the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies and other various duties.
Reservation and sales tour agent
Spinnaker Resorts - Ormond Beach, FL
September 2018 to September 2021
Providing great customer service for our guest, checking in our mini vacs, gifting, and scheduling daily tours for our timeshare sales department. Also in charge of detailed data entry, filing, and daily bookkeeping and spreadsheets that are sent to our cooperate offices. Email inventory and daily notations of all activities.
Walmart Phamacy
Walmart - Port Orange, FL
October 2018 to May 2019
Pharmacy Technician/ Pharmaceutical.
Shift Supervisor
Dunkin' Brands - Daytona Beach, FL
June 2013 to February 2016
Providing the best customer service. Making sure all equipment is running properly I'll temper recorded properly and at the proper times. Maintaining Daily records. Upkeep of the restaurant and cleanliness. Ordering and keeping up with the inventory. Overall to provide excellence in the store. Making sure the employees needs were met as well as the customers. Delegating all activities. Front Desk Agent/Night Auditor
Holiday Inn - Daytona Beach, FL
June 2009 to November 2013
• Greeting guests upon their arrival and providing a hospitable welcome
• Recording client information in the company’s guest book or internal database and directing them to their designated rooms
• Receiving calls, conducting room reservations, and verifying existing bookings
• Organizing transportation services and making restaurant reservations for guests upon request
• Processing customer payments and presenting them with the bill upon check-out
• Assisting guests who request additional services including catering, wedding bookings, and retreat activities
• Keeping the front desk neat, orderly, and sanitized at all times Assistant Store Manager
Whistle Junction - Daytona Beach, FL
January 2005 to April 2012
Maintaining all operations of the front end of the house. Also providing some kitchen delegation. Making sure all schedules were met. Appointed duties for the day. Setting up all hot bars salad bars and bakery. Assigning areas to all servers hostesses and cashiers. Cash handling and nightly and daily deposits. Front Desk Agent/Night Auditor
Holiday Inn - Daytona Beach, FL
February 2000 to September 2009
• Greeting guests upon their arrival and providing a hospitable welcome
• Recording client information in the company’s guest book or internal database and directing them to their designated rooms
• Receiving calls, conducting room reservations, and verifying existing bookings
• Organizing transportation services and making restaurant reservations for guests upon request
• Processing customer payments and presenting them with the bill upon check-out
• Assisting guests who request additional services including catering, wedding bookings, and retreat activities
• Keeping the front desk neat, orderly, and sanitized at all times Medical Billing Clerk
Columbia Medical Center - Daytona Beach, FL
August 2002 to 2005
Filing a records electronically and manually. Providing doctors with medical records as well as clients. Use of a copy machine fax machine and other office equipment. Maintaining a clean and organized area. Providing good customer service.
Night Auditor
Holiday Inn - Daytona Beach, FL
October 1995 to 2001
Running daily, weekly, and monthly reports. Creating spreadsheets, electronic and manual filing and organizations. Data entry answering phones. Switchboard, and transferred calls. Customer relations? Covering all shifts that need be on the front desk. Security. Prepping for the followings shifts. Accounting and bookkeeping.
Education
Diploma
Augsburg High - Daytona Beach, FL
1988 to 1993
Skills
• Serve safe certified. Computer and typing skils. (10+ years)
• Customer Service
• Call Center
• Pharmacy Technician Experience
• Medical Coding
• Medical Billing
• Medical Records
• Bookkeeping
• Typing
• Customer service
• Microsoft Access
• Medical records
• Windows
• Front desk
• Bookkeeping
• Accounting
• Sales
• Payroll
• Marketing
• Office management
• Cash handling
• Events management
• Guest services
• Hospitality
• Market research
• Store management
• Hotel experience
• Shift management
• Cash register
Certifications and Licenses
ServSafe
October 2016 to October 2021
ServSafe manager ready
Contact this candidate