Executive Housekeeper

RAJNIT KUMAR

+971-**-***-**** (UAE)

+91-816*-***-*** (India)

********@*****.***

https://www.linkedin.com/in/rajnit-kumar-7a18a574/ Personal Particulars:

Date of Birth: : 07 Oct 1982 Nationality: Indian Gender: Male Passport : X 583 1227 Executive Housekeeper

SUMMARY

• 17 years of extensive experience in luxury hotels and resorts in Qatar and UAE

• Strong background in housekeeping operations, budgeting, inventory, manpower management, team management/development, hotel operations, cost controls, and improvements

• Demonstrates an uncompromising focus on elevating the guest experience and satisfaction levels, and a high level of commercial awareness and cost control capabilities

• Exceptional organizational and time management skills; and a solid ability to recruit, manage, train, and develop housekeeping teams

• Hospitality professional with experience of participation in hotel brand management, renovation activities, and pre-opening activities

Key Highlights:

• Managed the Housekeeping operation of Site 17 Cluster C for the Football World Cup for Global Sports Event 2022 at Accor, Qatar

• Accomplished 100 percent in 2017 Wyndham quality audit at Tryp by Wyndham, UAE

• Achieved 100 percent in 2016 Wyndham quality audit at Tryp by Wyndham, UAE SKILL SET

Hotel Management & Operations Inventory Management Delegation Cost Optimization Cost Control Budgeting

Hotel Pre-Opening Operations/Renovation Operations Housekeeping Operations Budgeting & Revenue Analysis Brand Management Event Management Opera Hotel Management System Fidelio Hotel Management System Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) Leadership & Team Management EDUCATION

Diploma in Hotel Management Catering Technology and Applied Nutrition from Culinary Institute of India, India, 2004 PROFESSIONAL DEVELOPMENT

• Destination Leadership

• On the Job training

• Managing Learning & Development

• Managing performance

• Interview selection Skills

LANGUAGE SKILLS

English (Written & Spoken)

Hindi (Written & Spoken)

WORK EXPERIENCE

Organization Designation Duration

Imperial Plaza Hotel, Juba, South Sudan

Executive Housekeeper

Mar 2023 – Nov 2023

Residences by Accor, Doha, Qatar Executive Housekeeper Oct 2021 – Feb 2023 Nour Arjaan by Rotana, Fujairah, UAE Executive Housekeeper Aug 2017 – April 2020 Tryp by Wyndham, Abu Dhabi, UAE Assistant Executive Housekeeper Oct 2016 - July 2017 J5 Rimal Hotel, Dubai, UAE Head Housekeeping Supervisor May 2015 – Sep 2016 Mövenpick Hotel Apartments Al Mamzar, Dubai, UAE Housekeeping Supervisor Dec 2012—April 2015 Arjaan by Rotana Dubai Media City, Dubai, UAE Housekeeping Supervisor July 2008 — Oct 2010 Mövenpick Grand Al Bustan, Dubai, UAE Housekeeping Supervisor Jan 2005— June 2008 KEY DELIVERABLES

• Manage housekeeping operations and serve as the Department in Charge of the housekeeping department

• Contribute to re-branding team after de-flagging of the hotel re-opening team renovation activities

• Schedule and assign duties of housekeeping staff and collaborated with internal departments to ensure guests' needs were not only met but always exceeded

• Lead teams of housekeeping staff to manage their performance and drove productivity and standards of cleanliness

• Arrange for maintenance and repair work on a periodic basis

• Establish and implement operational procedures, including training manuals for teams

• Prepare departmental budgets and operate through effective utilization of inventory of supplies, equipment, and uniforms

• Conduct performance evaluations and appraisals

• Evaluate guest satisfaction levels and trends with a focus on continuous improvement

• Provide excellent guest service and satisfaction scores derived through effective communication and follow-up

• Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards

• Transfer to Lone Tree location to continue in the sales efforts, improvement in guest satisfaction levels, and cleanliness of rooms

• Inspect repairs and cleanliness of property to ensure optimum upkeep and repair, room cleanliness, and overall property appearance

• Conduct room and lobby inspections to ensure proper standards of quality, service cleanliness, and control are met

• Maintain cleanliness of all rooms, and take ownership of ordering essential materials for proper operations of hotel and staff

• Fulfill leadership role in recruiting, training, and developing personnel to ensure exceptional customer service delivery and adherence to corporate guidelines

• Monitor current hotel operations to identify and address potential problem areas and bottlenecks that may be stifling optimum performance

• Manage human resources issues, including scheduling, training, counseling, and performance evaluations

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