Customer Care Cat Ii
Resume:
Abdi Sahardid
*******@*****.***
PROFESSIONAL EXPERIENCE
CAT II Interpreter/Translator, Valiant Integrated Service, Djibouti, Africa, September 2022 to Present.
Serves as an interpreter/translator in support to US AFRICOM, as CI Duties Force protection with OSI include but are not limited
CAT II Interpreter/Translator, Mission Essential LLC, Djibouti, Africa January 2015 to September 2022.
Serves as an interpreter/translator in support to US AFRICOM, as CI Duties Force protection with OSI include but are not limited
US army Instructor George C Marshall Center Garmisch, Germany July-September 2014
Listening Transcription Audio and Documents advance analyses
Listening Comprehension and translation political, Economic and Culture for Somalia
Reading translation with discuss comprehension Political. Economic and Culture for Somalia
Writing Vocabulary, Grammar and Exercise resource materials
Language Instructor, Berlitz, Washington DC may- June 2014
Deliver lessons in accordance with Berlitz teaching principles: focusing on the interests and needs of students.
Work with private students as well as group classes at the Learning Center.
Keeping student records and profile cards up to date.
Participate in performance evaluation planning.
Integrate learning technology into teaching programs.
Maintain center resource materials.
Room Media Analyst, DEA, Los Angeles, CA May 2013
Simultaneously and/or consecutively translate spoken words from Somali to English or English into Somali.
Conduct secondary of translations and transcriptions for quality control in order to attest to the accuracy of the final work and to provide a typed concise and accurate synopsis (oral or written).
Somali Instructor and Analyst, ARMY PSYOP, Ft Bragg, NC October - September 2011
Provided Horn of Africa cultural education and identified custom and political information.
Provided Somalia familiarization materials and language survival training.
Translated (written and verbal) from English into Somali language.
Instructed clients on how to handle possible encounter with a Somalia native, and how to communicate in different situations, particularly in military operations.
Somali Translator and Coordinator, Choowa Institute, Washington DC 2011
Assisted senior executive officers in establishing and maintaining relationships with persons and organizations in Somalia.
Coordinated all activates between the Choowa Institute and its strategic partners.
Translated all required material from English to Somalia and vice-versa.
Provided interpretation for all oral communication work.
Customer Service Management, Marshalls, Washington, DC 2008-Present
Maintain strong communications skills and a friendly positive attitude.
Provide administrative skills and technical ability.
Received several Customer Commendations and retention awards.
Promptly answered telephone calls, and maintained professional corporate image.
Consistently processed all sales contracts and parts orders without errors.
Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills.
Advised customers on the location, selection, price, and use of goods available from the store, with the aim of encouraging them to buy and to return to buy in the future.
Somali Language Instructor Analyst, Diplomatic Language Services, Washington, DC 2006-2008
Field support for US DLI -Foreign Language Center personnel.
Provided language familiarization materials and anaylsis.
Translated (written and verbal) from English into Somali.
Instructed clients on how to handle possible encounter with a Somalia native and how to communicate in different situations, particularly in military operations.
Manager, Southland Corporation, Washington, DC 2003-2008
Managed the daily operations of retail facility including Washington DC food inspector handler certification and knowledge of HACCP standards.
Inspected food products designated for human consumption on receipt and in storage.
Selected food samples using statistical sampling methods, made sensory evaluations, determined and recorded temperatures of products and food in storage areas.
Evaluated packaging, packing and marking requirements in accordance with USDA standards and contractual documents.
Classified defects, determine quality of product, advise supervisor and prepare subsistence inspection reports.
Managed equipment maintenance and manage training of ten employees, supervising customer service, overseeing store displays and merchandising cash handle, managing financial accounts, time and attendance, and staff scheduling and assignments.
Master Control Room Operator, Diversified Communication INC 2006
Managed program switching and distributed for international television program.
Worked with uplink and downlink systems such as Newtec, Redyne, DVB 3030, 2080, TDR6, ADC RF, Tandberg, VTR equipment, satellite and ENG microwave feeds and color balance studio.
Assisted staff in computer and ICT matters, by acting as the first point of contact for computer user, logging request and resolving basic problems and act as Office Technology Coordinator.
Project Manager, Adventist Development Relief Agency, Puntland Region, Somalia 2002-2003
Oversaw the daily operations for international environmental restoration charcoal control program in Somalia.
Supervised and trained forty employees, for training of 300 households, implementation of agency policies and procedures including food distribution.
Improved stoves, energy saving practice and collective cooking arrangement.
Supervisor, Sodexho Marriott World Bank 1995-2001
Managed maintenance and facility supervising 9 employees.
Trained new employees in procedures and facility equipment preservation.
Food Distribution Representative, UNHCR, UNDP, Somalia and Kenya 1990-1993
Managed distribution of 40,000 tons of monthly food aid to refugee camps in Somalia and Kenya.
Responsible for refugee camp sanitation, electrical systems, and civil society building.
Assistant Foreman, USAID/US Navy Port Construction Project 1984-1986
Managed procurement and installation of electrical elements, including heavy rigid wall conduit, commercial lighting, industrial area wiring, airfield runway lighting, and temporary construction wiring.
Supervised staff of thirty laborers and five technicians.
EDUCATION
Lafoole College of Education
Somalia, 1983
Bachelors in Education
University of District of Colombia
Washington, DC, 1998
Computer Programming
University of District of Colombia
Washington, DC, 2003
Certified Food Inspector
Hard-Court Learning Direct
State of Massachusetts 2001
Certified Telecommunication and Broadcast Technician and Media Analyst
World Bank institute
Washington, DC, 2014
Certified Municipality Financial and Local Government Systems
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