Human Resource Customer Service
Resume:
Shilpa Shashi
Sr. HR ANALYST
Mysuru, Karnataka, India
*************@*****.***
www.linkedin.com/in/shilpa-wilson-ab7474128
Profile
HR Analyst with extensive experience delivering innovative solutions at the corporate level. Expertise in employee relations, training and payroll. Adept at improving efficiency while meeting deadlines and budget requirements. Gather benchmark data about jobs, compensation and benefits. Assist hiring managers with designing hiring and training plans. Assess results from our employee performance reviews. Identify top reasons why candidates and employees choose to work with our company and recommend areas of improvement for our HR procedures. Work Experience
November 2021 - August 2023 HR Analyst GlowTouch Technologies 1. Created and implemented a Benefits On-Boarding Program to reduce manpower hours for the already resource-constrained policy group.
2. Provide support to Managers and Supervisors with employee counseling, coaching and terminations 3. Participated in full-cycle recruiting, including sourcing, candidate selection, campus recruiting and on-boarding
4. Designed tools to significantly reduce job evaluation processes and offer letter preparation time. 5. Support the Talent Pool Management process including, demonstrated effectiveness, appraisal workforce planning, and employee development.
July 2020 - August 2021 HR Recruiter SMART SCHOOL EDUCATION 1. Supported initial screen of applicants and initial phone interview screen, contributing to the overall efficiency of the hiring process.
2. Assisted in the coordination of the recruitment process, streamlining the candidate's experience. 3. Handled administrative tasks related to HR functions, enhancing overall departmental productivity. April 2019 - April 2020 Retail Sales Consultant Travelex Ltd. 1. Foreign Exchange, Retail, Cash handling, Remittances and Banking 2. Up selling and Cross selling different currencies 3. Store In-charge, maintain high standards of housekeeping and presentation of stores 4. Handled On-job training to the new Joiners
July 2015 - December 2015 Sr Process Executive Infosys BPO 1. Handled Employee Life Cycle, Onboarding New Joinees, Sending confirmation Emails and Offer Letters, Checklists and Buddy Allocation and Employee Survey Ratings 2. Payroll Recovery (LOP, Overtime and Leave)
June 2012 - April 2014 Lecturer Jnanasarovara International Residential School 1. Efficiently performed administrative duties, including TEACHING and ASSISTING MANAGEMENT works
2. Supervised 11th and 12th grade students related subjects, offering constructive feedback and guidance to produce excellent results.
3. Developed and presented engaging lecture materials on a variety of advanced Economics and Business Studies topics
July 2011 - January 2012 Academic Counsellor Career Launcher 1. Organized recruitment and admission events for prospective students 2. Applied expert knowledge for daily completion of tasks and streamlining workflows. Education
2009 - 2011
Maharanis College of Arts and Commerce
Human Resource Management
2005 - 2008
St. Philomena's Degree College
Economics
Skills
Microsoft Office and
Google Suite
Word, Excel, Power Point,
Drive, Google Meet, Docs,
Sheets, Forms, and Slides.
Human Resource
Performance Management
Employee Retention
Leadership
Cultural Sensitivity
Problem solving skills
Human Resource
Communication and active
listener
Empathetic and Emotional
Intelligence
Organizational skills
Language
English - Professional
Kannada - Native
Hindi - Professional
Malayalam - Native
Tamil - Native
Personal Details
1. DOB - 09.12.1987
2. Marital Status - Married
3. Hobbies - Dancing
Declaration
I solemnly declare that the information stated above is true and correct to the best of my belief. Thanks and Regards,
Shilpa Shashi
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