Administrative Assistant Customer Service

TAWANA GOLDING

*** ******** **. ********** ***** House, Oh 43160 · 740-***-****

**********@*****.***

I have been out of the workforce for a few years to help raise my grandchildren. I am now ready to reenter the workforce. I am a dedicated worker and not afraid of hard work. EXPERIENCE

MARCH 2016 – AUGUST 2019

SUPERVISOR, FAYETTE COUNTY

Supervised non-custodial parents during visits, taught parenting classes, wrote reports for the courts. Kept records, appeared in court when necessary MAY 2004 – JULY 2010

ADMINISTRATIVE ASSISTENT, PERSHING PARK BAPTIST CHURCH Administrative Assistant for the pastor of a church with over 500 members, answered calls, scheduled meetings, wrote programs, bulletins monthly newsletters. Paid bills, payroll ordered supplies, helped with planning events and correspondence. APRIL 2002 – JULY 2004

CUSTOMER SERVICE REPRESENTATIVE, CONVERGES

Answered phones in the call center, help customers with billing, sold long distance, handled customer complaints.

EDUCATION

APRIL 2016

SUBSTANCE ABUSE COUNSELING AND PSYCHOLOGY, OHIO CHRISTIAN UNIVERSITY -BACHELOR’S DEGREE

Completed my degree in substance abuse counseling and psychology, made the dean list several semesters, graduated with a 3.75 GPA

SKILLS

• Microsoft Word, Excel, Powerpoint

• Proficient typist, 10 key operator

• Excellent at multitasking

• Self-Motivated

• Works well under pressure

2

ACTIVITIES

I have ran a craft business out of my home, mainly during the holidays to help with additional expenses during that time of the year. I enjoy challenges and learning new things. I enjoy learning new things, working with my hands, accomplishing what others say is impossible. I have used to phrase in my business that my limitations is your imagination. I strive hard to reach goals and defeat challenges. I am self-motivated and creative. I was recruited from my first job at a Dime Store to work in a supermarket, within 6 months I was the trainer and within a year had moved up further. I was being groomed to be the first female manager in the company. I left this job to marry and start my family. I still have the same drive and ambition today.

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