Carissa Ramsey
CONTACT
**********@*****.***
Covington, GA 30016
EDUCATION
(year)
Ashworth College - Forensic Psychology
Online -Currently enrolled
Moore College of Art and Design – Fine Arts
Philadelphia, PA
8/2003 – 6/2007
Natchez High School – Diploma
Natchez, MS
SKILLS
The ability to learn and encourage other to learn fast
Ability to identify the need for, establish, and maintain administrative systems.
Demonstrated record of accuracy and efficiency.
Ability to work independently with minimal supervision.
Ability to multitask and accept interruption
Excellent communication skills.
PROFFESSIONAL SUMMARY
To obtain a career that allows for personal and financial growth for both me and my employer.
WORK EXPERIENCE
Mail Carrier
United States Postal Service Atlanta, GA
6/2019 - Present
Responsible for sorting mail of all classes received from delivery vehicles and conveyers for processing at other units.
Delivers mail designated for other distribution areas (may require operation of forklift).
Unloads mail items from sacks and pouches and then loads them into appropriate containers for processing.
Manages cancelling machines, cancels stamps on designated items, and delivers mail from machines to assigned distribution area.
Responsible for operating other Mail Handler equipment and machinery as needed.
Provides support as needed in supply room and slip room.
Must maintain clean, neat, and professional appearance which includes wearing the approved uniform.
Responsible for loading, unloading, and moving mail by the bulk
The Mail Handler Unloads mail items from sacks and pouches and then loads them into appropriate containers for processing
The Mail Handler manages cancelling machines, cancels stamps on designated items, and delivers mail from machines to assigned distribution area
Office Manager
OTT Trucking Atlanta, GA
9/2016 - 0/2020
Prepare and enter invoices and other activity into the accounting system.
Interact with drivers, customers, and employees as necessary.
Receptionist
Maintain communications and office systems (computer, internet, email,
phone, security, printers, copiers, etc.)
Oversee and manage the maintenance and communication of records required by company policy.
Manage logistics inbound & outbound.
Other duties as assigned.
Customer Service Supervisor
Super Giant Mart Atlanta, GA
2/2015 - 8/2016
Communicate company goals to employees, so every employee understands his or her role
Conduct ongoing surveys of tickets, calls, and customer accounts to ensure quality control
Coordinate training and any continuing onboarding
Facilitate response and resolution to support all areas in customer satisfaction
Handle complex customer requests and coordinate between employees and owner to gather information and resolve issues
Manage the daily running of the customer service
Organize shifts and manage employee’s schedules to meet store hours of operation
Oversee and ensure customer satisfaction
Store Manager
Aldi Supermarket Enid, OK
4/2012 – 1/2015
Assists the direct leader with developing and implementing action plans to improve operating results
Establishes and communicates job responsibilities and performance expectations to their direct reports to ensure mutual understanding and desired results
Identifies training and development opportunities that will assist their direct reports in achieving enhanced performance
Participates in the interviewing process for store personnel
Communicates information including weekly information, major team milestones, developments, and concerns
Ensures store personnel adhere to inventory procedures, product handling guidelines, and cash control policies to minimize losses
Identifies and rectifies hazards, ensuring proper ergonomics and maintaining store equipment in proper working order
Always maintains store cleanliness standards and proper store signage
Maintaining proper stock levels through appropriate product ordering
Merchandises product neatly to maximize sales
Ensures the quality and freshness of products for sale and accuracy of product signage
Store payroll and total loss budget, inventory counts, and training new employees
Supervises the day-to-day operations of their team, escalating issues to the appropriate level of support and/or leadership when necessary
Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data
Preparing Monthly Budgets
Employee Scheduling
Daily Store Product Ordering
Administrative Assistant /Cardiac Monitor Technician
Integris Bass Baptist Medical Center Enid, OK
12/2007 – 10/2012
Assists administrative team in greeting patients, scheduling appointments, processing orders, collecting encounter forms and answering telephones.
Assists with determining reason for visit or phone call, flags for immediate responses, takes messages appropriately and notifies appropriate medical staff.
Responsible for coordination of room rotations.
Assists with receiving test results for physicians and calling patient with follow up of labs and tests under direction of physician/nurse practitioner.
Cross-trains to assist in covering the front desk team when needed. Duties include patient check in/out, answering any questions that patient may have, and other related administrative tasks.
Efficiently manages email communications in a timely manner, uses appropriately and remains current with division/organizational communications.