Customer Service Experience
Resume:
Melissa Alves
Customer Service Driven
Sacramento, CA 95831
************@*****.***
Customer Service professional, dedicated to providing a great customer experience. Authorized to work in the US for any employer
Work Experience
Sales Service Distribution Associate
UNITED STATES POSTAL SERVICE (USPS - Full Time) - Lincoln, CA August 2022 to October 2023
Responsible for front counter sales. Provided all services for mailing and shipping needs for customers. Sorted incoming/Outgoing mail for delivery. Maintained Post Offices Boxes, by renting and delivering mail to them. Ordered merchandise and offices supplies. Daily bank deposits, generated daily operation reports. Ensured daily Covid-19 compliance were met . De-escalation of complaints from customers utilizing the 360 method. Conflict resolution practices. Sales Service Distribution Associate
United States Postal Service - Ione, CA
April 2022 to June 2022
Responsible for front counter sales. Provided all services for mailing and shipping needs for customers. Sorted incoming/Outgoing mail for delivery. Maintained Post Offices Boxes, by renting and delivering mail to them. Ordered merchandise and offices supplies. Daily bank deposits, generated daily operation reports. Ensured daily Covid-19 compliance were met . De-escalation of complaints from customers utilizing the 360 method. Conflict resolution practices. Rural Mail Carrier
Post Office USPS - Sacramento, CA
December 2021 to April 2022
Responsible for sorting and getting mail ready for daily deliveries. Delivering mail and packages to rural areas within the assigned Post Office location .
Repair Technician
STERIS IMS - Sacramento, CA
December 2019 to May 2021
Repaired all wheeled equipment in the operating rooms at various hospitals throughout Northern and Southern California, Washington State, and Oregon. Repaired stainless steel surgical instruments. Sharpened, polished, sterilized.
Ramp Service Agent
GAT Airline Ground Support - Sacramento, CA
July 2019 to October 2019
Providing service to customers flying on different airlines, by loading and unloading baggage on airplanes. Marshaling planes into ramp area and pushing plane out to the start engine area. Cleaning planes on arrival.
Postal Support Employee
United States Postal Service - Sacramento, CA
November 2018 to March 2019
Sacramento, CA
April 2018 to Present
Responsible for processing incoming mail for daily delivery. Sales stamps and various shipping materials. Inputs customers request for forwarding, changes of address, and vacation holds for mail. Keeps inventory of postal supplies and updates new policies and procedures. City Carrier Assistant
United States Postal Service - Rocklin, CA
November 2017 to March 2018
Responsible for delivering mail and parcels to residential/business customers. Scans mail to ensure all information is in computer system for verification and tracking. Manager
Platinum Storage Group - Roseville, CA
September 2017 to October 2017
Contributes to profitability by developing and maintaining mutually beneficial business relationships and being committed to customer satisfaction. Responsible for assisting in the overall operation of the storage facility. Acts as customer service representatives, lease storage units or parking spaces, market the property to the community, collecting on past-due accounts, banking, enter data, file and perform light maintenance of the property.
Mail Handler
United States Postal Service - West Sacramento, CA March 2017 to May 2017
Processing incoming mail to be distributed to the proper departments, for final distribution to local postal offices and mail carriers.
Relief Manager
Superior Self Storage - Sacramento, CA
April 2016 to July 2016
Responsible for renting, cleaning, and securing storage units daily. Light maintenance as needed. Selling moving supplies. Making bank deposits, keeping inventory, processing pre-liens and auction paperwork. Making courtesy and collection calls to tenants, performing daily lock checks, and floating between locations. Sitelink and Space Control software.
Customer Service Supervisor
Walmart
June 2015 to July 2015
Responsible for front end of store and the supervision of twenty plus cashier's and associates. Key holder, processed returns, scheduled and monitored breaks, balanced cash drawer, coached associates, cashed payroll checks and provided efficient customer service to customers. Department Supervisor
Women's Special Sizes - Anchorage, AK
January 2012 to April 2012
Provided customer service through leadership and supervision of assigned Division and participates in customer service and sales support activities that ensure a shopping experience that promotes the Company's ability to most effectively meet sales and profit objectives. Assists management in ensuring service levels provided in Customer Service Centers meet or exceed standards established by the company. Ability to provide
sales floor leadership and motivate others to performance levels to meet established customer service levels. Requires the ability to work independently exercising good judgment in the decision making process.
Pricing/Signing Manager
Jcpenney - Anchorage, AK
April 2011 to January 2012
Provided customer service by supervising and participating in store signing and pricing activities. Coaches, develops and motivates the Pricing/Signing team and other associates to achieve optimum productivity, and execution of Pricing/Signing activities to standards. Responsible for the consistent implementation of Company pricing and signing accuracy programs at the store level. Reported weekly sales/profit goals for the different departments. Coached my team of pricing associates to be in compliance with company SOP"s, providing excellent customer service. Maintained reports for inventory control of merchandise of all store departments. Responsible for employee engagement, onboarding, coaching, performance reviews, hiring/firing, key holder, cash room, loss prevention. Executive Secretary/Signal Support Systems Specialist United States Army
November 1998 to September 2008
Responsible for maintaining the calendars for the Command Staff, filing, preparing correspondence, answering, multiline telephone phones, in processing and out processing of new Army Recruiters in the battalion. Operates mail scales and mail postage machines, sorting and delivery of mail to proper sections. Arranges pickup of outgoing packages with Federal Express. United Parcel Service, and United States Postal Service daily. Prepares letters of appreciation, provides support to others sections within the battalion as needed.
Make all travel arrangements for Battalion Command Staff, Company Commanders, Company First Sergeants, Civilian employees, recruiters and process vouchers. Education
Diploma Medical Assistant in Medical Assistant
National Education Center - Sacramento, CA
October 1992 to Present
None in Paralegal Studies
UC Davis Extension - Sacramento, CA
February 2016 to November 2016
Associate in Fine Arts
Sacramento City College - Sacramento, CA
September 1987 to June 1990
High school diploma in Required Core
Hiram W. Johnson High School - Sacramento, CA
September 1983 to June 1987
Skills
• Collections (5 years)
• computer operations (10+ years)
• Credit (4 years)
• Microsoft office (10+ years)
• Multi-line (10+ years)
• Multi-line phones (Less than 1 year)
• operations (4 years)
• Typing (10+ years)
• Basic Math
• Customer Service
• Software Troubleshooting
• Sales Support
• Microsoft Windows
• Help Desk
• Network Support
• Troubleshooting
• Technical Support
• Problem-solving
• Flexibility
• Team Work
• Reliability
• Microsoft Excel
• Microsoft Word
• Microsoft Powerpoint
• LAN
• Desktop Support
• Operating Systems
• Warehouse experience
• Legal research
• Customer service
• Hospital experience
• Computer skills
• Medical terminology
• Typing
• Clerical experience
• Anatomy knowledge
• Conflict management
• Leadership
• Sales
• Load & unload
• Documentation review
• Microsoft Access
• Warehouse management
• Assembly
• Operating systems
• Guest relations
• Cash register
• Pricing
• Computer networking
• Planograms
• Manufacturing
• LAN
• Office management
• Continuous improvement
• Restaurant experience
• Software testing
• Databases
• Basic math
• Organizational skills
• Communication skills
• Adobe Acrobat
• Quality assurance
• Supervising experience
• Physiology knowledge
• Technical support
• Front desk
• Legal research
• Interviewing
• Research
• Retail sales
• Cash handling
• Driving
• Hospitality
• Windows
• Property management
• Banking
• Microsoft Office
• Shift management
• Marketing
• Management
• Accounting
• Merchandising
• Training & development
• Customer relationship management
• Travel planning
• Employee relations
• Team management
• Analysis skills
• Time management
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Software troubleshooting
• Quality control
• Office experience
• Warehouse experience
Military Service
Branch: United States Army
Rank: E-5
Certifications and Licenses
Driver's License
April 2020 to April 2025
CDL C
Secret Clearance
Assessments
Management & leadership skills: Impact & influence — Proficient September 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Attention to detail — Proficient
June 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Basic mechanical knowledge — Proficient
May 2021
Understanding and applying mechanical concepts and processes Full results: Proficient
Customer focus & orientation — Proficient
March 2022
Responding to customer situations with sensitivity Full results: Proficient
Customer focus & orientation — Proficient
October 2023
Responding to customer situations with sensitivity Full results: Proficient
Technical support: Customer situations — Proficient March 2022
Responding to technical support situations with sensitivity Full results: Proficient
Retail customer service — Proficient
September 2022
Responding to customer situations in a retail setting Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work style: Conscientiousness — Proficient
March 2022
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Warehouse safety — Proficient
March 2022
Using safe practices in a warehouse setting
Full results: Proficient
Management & leadership skills: Planning & execution — Proficient February 2024
Planning and managing resources to accomplish organizational goals Full results: Proficient
Filing & organization — Proficient
February 2022
Arranging and managing information or materials using a set of rules Full results: Proficient
Management & leadership skills: Impact & influence — Proficient February 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Customer service — Proficient
March 2022
Identifying and resolving common customer issues
Full results: Proficient
Sales skills — Proficient
October 2022
Influencing and negotiating with customers
Full results: Proficient
Front desk agent (hotel) — Proficient
March 2022
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Administrative assistant/receptionist — Proficient March 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Technical support — Proficient
March 2022
Performing software, hardware, and network operations Full results: Proficient
Call center customer service — Proficient
October 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Delivery driver — Proficient
October 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Administrative assistant/receptionist — Proficient September 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Attention to detail — Proficient
February 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient September 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Microsoft Office, Legal Software, Adobe, Open Office, Typing and Multi-line phones (10+ years), Collections (4 years), Research (3 years)
Basic Computer Skills - Proficient
March 2019
Measures a candidate's ability to perform basic computer operations, navigate a Windows OS, and troubleshoot common computer problems.
Full results: https://share.indeedassessments.com/share_assignment/sfoc-zniffknub7k Memorization & Recall Skills - Highly Proficient
March 2019
Measures a candidate's ability to commit product or merchandize information to memory and recall at a later time.
Full results: https://share.indeedassessments.com/share_assignment/yzaxvevgbycge90o First Aid Skills - Proficient
March 2019
Measures a candidate's ability to identify treatments for common medical emergencies. Full results: https://share.indeedassessments.com/share_assignment/nuwbneowxfjeinyu Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
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