Customer Service Representative
Resume:
REBECCA
BROWN
********@*******.***
North Oxford, MA 01537
SKILLS
Unmatched reliability and work ethic
Microsoft Office/Google Workspace
Excellent written and verbal
communication skills
Organized and self-motivated
Ability to work independently or as a
team player
Conflict and complaint resolution
Quick learner
Strong interpersonal skills
EDUCATION
Worcester State University
Worcester, MA • 12/2004
Bachelor Of Arts: Communications
Phi Eta Kappa National Honor Society
member
CERTIFICATIONS
T.I.P.S. Safe alcohol service
certification
AHA Heartsaver CPR AED certification
PROFESSIONAL SUMMARY
Creative and dedicated Customer Service Representative with a history of exceeding customer and company expectations. Skilled at working under pressure and easily adapting to new challenges and building strong relationships. Highly efficient problem solving and communication skills.
WORK HISTORY
Palmer Hammond Tax Service - Receptionist
Auburn, MA • 02/2024 - 04/2024
• Greeted incoming customers professionally and provided friendly, knowledgeable assistance.
• Scheduled and confirmed appointments with new and existing clients. while maintaining records with Redtail CRM.
• Answered phone promptly and properly directed incoming calls.
• Printed, reviewed and neatly packaged tax returns for clients while maintaining confidentiality.
• Created invoices and processed payments through QuickBooks.
• Kept reception area clean and neat to give visitors positive first impression.
Chuck's Steak House/Margaritagrill - Keyholder/Bartender/Server Auburn, MA • 08/1998 - 02/2024
• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
• Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
• Developed rapport with guests and generated repeat business by providing exceptional customer service.
• Managed a team of up to 20 staff members, maintaining all restaurant operations.
• Handled employee scheduling and training of new employees to ensure maximum productivity.
• Provided creative and cost-effective ideas to increase traffic to restaurant.
• Crafted seasonal specialty cocktails and homemade desserts, enhancing guest experience.
Clarke And Frost Insurance Agency, Inc. - Customer Service Representative
Framingham, MA • 05/1990 - 08/1999
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing favorable solutions.
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