Accounts Payable Customer Service

Brenda J. Martin

** ******** ****** **** *******, PA 19510 *********@***********.*** cell 484-***-****

ADMIN 2 ACCOUNTS PAYABLE

SUMMARY PROFILE

Managed day-to-day operations of different Accounts Payable areas including PO and Non-PO invoice processing, Internal Client & Vendor relations, and Payment Processing. Possess strong analytical skills and organizational skills, with attention to detail and follow-up. With major strengths in Accounts Payable, Customer Service, procurement, and ERP systems. Aiming to utilize my strong problem-solving abilities, critical thinking, proficiency in accounting software, use my high-level customer service skills to communicate clearly and effectively, and always eager to learn new accounting and technical skills. Known for accuracy, attention to detail and timeliness in managing disbursement functions on the accounts payable and the administrative assistant side along with managing office procedure in a timely manner. Accounts Payable, Finance, Procurement and Business Administrator career includes strong experience in a pharmaceutical, manufacturing, higher education, and other industries and has included accountability for the processing of up to 2,000 invoices per month (Air Products). Backed by solid credentials (Master's in Business Administration which included Managerial Accounting and Management Finance) combined with ten years of hands-on experience in the accounts payable industry and three years on both sides of procurement. Interested in pursuing my career as an Accounts Payable Coordinator, to be able to utilize my experience in accounting, finance, procurement, my technical skills, and my education background in Business Administration (MBA)

SUMMARY QUALIFICATION

Demonstrated ability to schedule appointments and meetings

Well versed in taking and compiling minutes of meetings

Extensive knowledge and hands on experience with a variety of A/P and finance processes and procedures (For example: full cycle accounts payable processes which includes invoice data capture, coding invoices with correct GL account and cost center, approving invoices, matching invoices to purchase orders (experience on both sides of procurement), process payments, reconciling expense reports, and preparing an Excel spreadsheet of allocated expenses

Proven ability to handle several complex issues and conflicting priorities simultaneously daily. (For example: set realistic time goals and display strong analytical qualities to be able to analyze problems and reach independent decisions.

High level customer service skills and strong written and oral communication skills that enables me to communicate clearly and effectively with all levels of colleagues, clients, and other external contracts to resolve issues and closing discrepancies.

Strong organization skills: Developed new procedures and implemented them to complete the workflow process in a timely manner by making sure that the invoices had the appropriate document for approval (Filmtech)

Excel in prioritizing, and can be relied upon to meet communicated schedules and deadlines. (For example: Administration side as a Data Analyst – 5-week deadline, which I assisted the Armstrong Ceiling team by migrating documents from their old project management software which was Clarity to their new SharePoint storage area in Office365. I knew from day one I needed to understand the work effort, diligently execute the tasks, and also ask questions when appropriate. I did help the Armstrong Ceilings team succeed.

Extensive knowledge and hands on experience with a variety of A/P and finance processes and procedures (for example: full cycle accounts payable processes which includes invoice data capture, coding invoices with correct GL account and cost center, approving invoices, matching invoices to purchase orders (experience on both sides of procurement), process payments, reconciling expense reports and preparing an Excel spreadsheet of allocated expenses.

TECHNICAL SKILLS

Proficient in utilizing technologies including, Microsoft Excel, Office Suite, Outlook, Teams, Outlook, SAP (Systems Applications and Products), VIM (Vendor Invoice Management), and MIRO (Movement in and Receipt Out) – modules in SAP, QuickBooks, Coupa (a global technology platform for Business Spend Management), SAP Ariba, PeopleSoft (administration side, also a part of the Oracle product line), Oracle ERP System, DMN (Decision Model & Notation), COINS (Construction Software), Chrome River (is like Concur) and AS400.

Brenda J. Martin

30 Mountain Spring Road Blandon, PA 19510 *********@***********.*** cell 484-***-****

PROFESSIONAL EXPERIENCE

CONTRACT POSITION – 2/2014 – 11/2022

Accounts Payable/Project Administrator 08/2022-11/2022

Trane Technologies, King of Prussia, PA

Responsible for the timely and accurate of all service quoted jobs which includes labor and material, and billings

Processed invoices in Coins and review the workorders in DMN

Interacted with the dispatchers regarding accounts payable issues

Assisted in month end close and a migration

Accounts Payable Specialist 12/2021 – 08/2022

Arkema Inc., King of Prussia, PA

Key Activities and Responsibilities:

80% Manage and post accounts payable vendor transactions (i.e., invoices, credit memos, special payment requests, etc.) in the appropriate software (i.e., Read soft or SAP) assigned in accordance with Arkema’s policies and procedures.

Monitor invoices in the “Work Cycle” queue for discrepancies in order to post for payment.

Facilitate resolution of invoices with variances by working with vendors, Arkema plant personnel, purchasing and other staff as required.

Payables Analyst 05/2021 – 12/2021 Vanguard Group, Malvern, PA

Summary: Supports a wide range of functions within the Purchasing and Payables team, including supplier invoice analysis,

exception research and remediation, internal and external stakeholder relationship management, and operating in a continuous improvement mindset to recommend and implement system and process enhancements.

Core Responsibilities:

Supports the invoice lifecycle for a specific book of business from start to finish. Responsibilities include supplier invoice analysis, exception research and remediation, identifying the accounting treatment for non-purchase order invoices, and initiating supplier payments.

Leads the development, implementation, and maintenance of standardized processes. Reduces rework, provides financial stewardship, and educates third party suppliers and business partners across the enterprise to ensure timely payments and SOX compliance.

Partners with key business contacts to resolve invoicing and purchase order discrepancies, updates processes and procedures accordingly to ensure future efficiency and consistency.

Researches payment exceptions, inquiries, and bank rejections, advises on and implements solutions. Partners with bank contacts and business partners to achieve and implement resolutions.

Researches and provides accurate and timely coding of complex non purchase order invoices by working with Senior Corporate Accountants and Senior Financial Analysts across multiple departments, including our international businesses.

Proactively identifies process-related improvements and investigate root cause of errors in order to mitigate the risks associated with financial statement accuracy and SOX compliance.

Creates, builds, and maintains relationships with internal and external domestic and international business partners that include but are not limited to Corporate Accounting, Financial Planning & Analysis, Corporate Tax, business partners and our suppliers.

Brenda J. Martin

30 Mountain Spring Road Blandon, PA 19510 *********@***********.*** cell 484-***-****

Accounts Payable Coordinator 02/2021- 05/2021

Carpenter Technology, Reading, PA

Performs duties necessary for preparing bills, invoices, statements, and vouchers for payment

Ensures timely and accurate processing of invoices.

Reconciles bills, check balances, follow up on discrepancies, and maintains vendor files.

May prepare checks for signature and communicate to vendors.

Perform all other duties and special projects as assigned.

Accounts Payable Coordinator/ Supervisor/Customer Service 09/2019 – 09/2020

Takeda Pharmaceuticals (formerly Shire Pharmaceuticals, Exton, PA)

The Accounts Payable Coordinator/Supervisor is responsible for general accounting and administrative support for the Accounts Payable functions within Takeda Business Services Americas Group

Primary responsibilities are processing vendor invoices and supporting assigned departments within Takeda

Processed invoice in Procurement and ERP systems (SAP Ariba, Coupa, and SAP

Assisted in follow-up and resolutions of vendor issues in the AP case management system

Coordinated invoice review

Interacted with in-house personnel (which also includes requesters) regarding accounts payable issues

Assisted in month end close and a migration

Accounts Payable Administrator 10/12/2018 – 11/30/18

Penske Corporation, Reading, PA

Responsible for auditing petty cash checks for validity in the United States and Canada against the exception report which is on both banks website and the exceptions range from 1 to 20 a day

In charge of voiding and Stop-payment on checks written in error or fraudulent checks and recovered almost $20,000.00 in fraudulent checks

Approved travel and entertainment expense reports

Positing Journal Entries to reconcile the petty cash account once a week and it ranges from $300.00 to $8,000.00

Accounts Payable Technician/Customer Service 01/2017/ - 03/2018

Air Products and Chemical, Allentown, PA

Posted between 60 and 100 invoices into SAP daily to ensure that the invoices are processed and paid in a timely manner

Investigated and analyzed the data by comparing the data on the invoice against the data on the purchase order to resolve resolutions of vendor/internal discrepancy cases in a timely manner. Time frame is a one day to two days turn around

Presented findings and data by being in contact with the Buyer or Tax Department by letting them know what needs to be done to correct the issue and saving us 150 hours in a years’ time.

Verified information in VIM (Vendor Invoice Management) for accuracy against the purchase order prior to posting the invoice in MIRO (Movement in Receipt Out)

Assisted the Travel & Expense Department in an audit for external auditors

Data Analyst: Information Technology Department 12/2016 – 01/2017

Armstrong World Industries, Lancaster, PA

Assisted the Armstrong Ceilings team by migrating documents from the old project management software which was Clarity to the new Share Point storage area in Office 365

Research the status of the projects and record my findings on an Excel spreadsheet before downloading the document from each project folder in Clarity and save them (for example project status: completed, completed < 25 hrs. or implemented).

Upload 14,289 documents from Clarity to PMO SharePoint and click on edit to complete entering the additional information

Brenda J. Martin

30 Mountain Spring Road Blandon, PA 19510 *********@***********.*** cell 484-***-****

Data Entry Analyst: Billing Department 09/2016 –10/2016 Donnelley Financial Solutions, Lancaster, PA

Reviewed 20 client’s edited semiannual reports for billable activities which consist of alteration pages,

repagination pages, current blacklining, and composite blacklining.

Researched and analyzed billable activity charges for the Billing Department

Inputted billable information into Link software (data entry software) so the billers know what to charge the clients after the printing is completed (for example: monthly or semiannual report booklet of the clients Portfolio Funds)

Office Management/Budget Management: Library Science/Instructional Technology Department 03/2015 – 06/2016

Kutztown University, Kutztown, PA

Managed the Library Science/Instructional Technology Department’s budget of $50,000.00 and saved them 50% at year

end

Created 53 purchase requisitions for commodities, catering, and services

Created an Excel spreadsheet to make sure that it reconciled with the bi-weekly Library Operating Expense Report

Assisted over 100 students to enroll for their classes in People Soft during each semester

Managed the application process for the department by sending out acceptance packets to 91 prospective students and followed up until the students are matriculated so they could enroll in their classes on time.

Coordinated and organized the department’s events held at Kutztown university throughout the year and also inputted information into Kutztown Universities’ work order system (for example: Teen Library Day)

Prepared and distributed meeting minutes to 22 chair persons in the Education Department

Reorganized the computer hard drive by creating 300 folders so the documents are more accessible to the professors and increased office efficiency

Procurement Clerk: Procurement Services Office 11/2014 – 3/2015

Kutztown University, Kutztown,

Audited the expense reports that I received from the faculty and staff against the credit card statement that we

receive from the company when they used their P-card. Making sure that we have the receipts for every purchase that the faculty or staff made, and making sure the amounts reconcile with what is on the statement.

Reviewed 225 purchase requisition a month before they were converted into purchase orders in the SAP system and also assisted the Procurement services staff with the purchases of wide variety of supplies and equipment. Also provided excellent customer service in a timely manner.

Created new vendor codes to set up new accounts in SAP Vendor Master and used the information that was on the

W9.

Front Desk Clerk: Facilities 10/2014 - 11/2014

Kutztown University, Kutztown, PA

Schedule meetings, interviews and reserved conference rooms for staff and Universities Vice Presidents

Helped with work orders by filling out the form and dispatched per work order

Brenda J. Martin

30 Mountain Spring Road Blandon, PA 19510 *********@***********.*** cell 484-***-****

Administrative Assistant: Student Conduct Services 06/2014 – 8/2014

Kutztown University, Kutztown, PA

Assisted with the day-to-day operation of the office including administrative support, file maintenance, managed calendars and scheduled appointments and meetings

Worked on confidential student conduct cases by inputting information into the Conduct Coordinator program from the citation so it would generate an incident report

Created a file folder for each citation which consists of a charge letter, incident report and citation for the caseworkers to review and assess the situation before speaking to the student

Administrative Assistant: Admissions Center 02/2014 – 06-2014

Kutztown University, Kutztown, PA

Reviewed 200 online undergraduate enrollment applications a week in PeopleSoft to make sure the information was inputted correctly and edited necessary changes

Ensured all required student documents/forms were received and used for the counselors to process the enrollment application.

Accounts Payable/Billing Clerk/Customer Service 05/2010 – 9/2010

Filmtech Corporation of Sigma Plastics Group, Allentown, PA

Permanent Position – Job was eliminated when they implemented new accounting software package across the Signa Corporation and Accounts Payable is now handled at the corporate level

Developed new procedures and implemented them to complete the workflow process in a timely manner by making sure that the invoices had receivers/bill of ladings.

Managed all the Company’s Accounts Payable activities and expense reports

Processed between 50 and 60 invoices a week for payment and they were related to expenses, material, services, and freight bills

Reviewed and reconciled expense reports and prepared an Excel spreadsheet of allocated expenses by making sure the receipts were attached to the Excel spreadsheet for every purchase and making sure the amounts reconciled with what was on the statement. Also processed credit card statement once a month, making sure they were charged to the right GL account.

Investigated and analyzed the data by comparing the data on the invoice against the data on the manifest and receiver to resolve resolutions of vendor discrepancy cases in a timely manner

EDUCATION

Alvernia University, Reading, PA

Master’s in Business Administration (MBA)

Bachelor of Arts in Elementary Education

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