Customer Service Advocate

P:(***) ***- **** CHANTEL CAMPBELL

E:**************@*****.***

EDUCATION

John Harris High School- H.S. Diploma 2011, General Studies WORK EXPERIENCE

Customer service advocate, Highmark Blue Cross Blue Shield Albany, NY

May 2021 - Present

• Provide assistance for customers with special billing requests.

• Keep records of calls placed and received, and of related toll charges.

• Educate patients about self-management of acute or chronic illnesses, tailoring instructions to patients' individual circumstances.

• Coordinate work with nurses, social workers, rehabilitation therapists, pharmacists, psychologists, and other health care providers.

• Maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options. Customer Service Manager, Walmart

Hamburg, PA

Jun. 2019 - Apr. 2021

• Compute payment schedules.

• Process merchandise returns and exchanges.

• Stock shelves, and mark prices on shelves and items.

• Complete sales order tickets and submit for processing of client- requested transactions.

• Cash checks for customers.

• Determine customers' financial services needs and prepare proposals to sell services that address these needs.

• Handle customer complaints and take appropriate action to resolve them.

• Estimate time for debt repayment given amount of debt, interest rates, and available funds.

• Greet customers entering establishments.

• Hire or evaluate staff.

SKILLS

Quick to embrace challenges and changes in priority, providing significant results and high levels of accuracy. Able to work well in a team, contributing ideas and cooperating with others to achieve common goals. An effective written and verbal communicator, with the ability to convey information clearly and concisely. Meticulous and detail oriented professional with an eye for accuracy.

References Upon Request

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