Customer Service Call Center
Resume:
Ann M. Yost
Omaha, Nebraska *****
***********@*****.***
Objective: An interesting position with a growing company. I hope to get a great job that allows me to further myself in life by acquiring new abilities. I look forward to strengthening my skills and adding new talent to your company.
Summary: My skills consist of leadership skills, working well with people. Clear speaking voice, great with computers, constantly organized, great with cash handling, and making work fun but serious at the same time. I also know some sign language.
Professional Skills:
Interpersonal and Teamwork Skills
Communicate with children's parents or guardians about daily
activities, behaviors, and related issues. Assist with duties in other areas of the store.
Maintain clean and orderly work areas and complete other general
cleaning duties, such as emptying trash cans and restocking office
Supplies.
Customer Service and Sales Skills
Assist customers by providing information and resolving the
Complaints. Issue receipts, refunds, or exchanges due to customers.
Prepare mail, messages, and courier deliveries.
File and maintain records. Schedule appointments, and maintain and update appointment
Calendars. Transmit information or documents to customers, using computer, mail or facsimile machine.
Managerial and Supervisory Skills
Complete work schedules, manage calendars, and arrange appointments.
Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Train other staff members to perform work activities.
Review inventory and sales records to prepare reports for management and budget departments.
Plan and prepare work schedules and keep records of employees' work schedules and timecards.
Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
Proficient in MS Office programs i.e., Word, Excel, and PowerPoint
Experience:
HorsePower Brands/PowerHouse Call Solutions Omaha, NE
Call Center/Text & Chats Representative January 2023 - Present
ENT Specialists PC Omaha, NE
Scheduler/Receptionist August 2021 – June 2022
First National Bank of Omaha Omaha, NE
Senior Specialist/Corporate Security & Safety January ‘20- August 2021
Westside Community School Omaha, NE
Special Education Asst Paraprofessional February 2019 – April 2020
Central Financial Services Omaha, NE
Office Manager April 2018 - December 2018
Marriott Reservations Central Engagement Center Omaha, NE
Elite Reservations Supervisor January 2018 - April 2018
Bushwacker’s/Stocks and Bonds Ralston, NE
Front Door Security/Bartender October 2015 – February 2019
Wal-Mart Gretna, NE
Department Manager May 2014 - February 2016
La Petite Academy Omaha, NE
Teacher April 2013 - May 2014
Omaha Steel Casting Omaha, NE
Accounts Payable April 2012 - October 2012
Wal-Mart Gretna, NE
Cashier April 2011 - April 2012
Security Industries Specialist La Vista, NE
Receptionist March 2010 – October 2010
Little Hands at Work and Play Daycare Omaha, NE 68114
Lead Teacher August 2008 - September 2009
ADT Security Services Papillion, NE
Emergency Phone Operator October 2007 - July 2008
JCPenney's Portrait Studio Omaha, NE
Photographer May 2007 - October 2007
Cinema Star Theater Oceanside, CA
Cashier February 2006 - July 2006
Proactive Solutions Carlsbad, CA
Assistant Manager March 2005 - January 2006
Sav-On Drugs Oceanside, CA
Cashier November 2004 - February 2005
Jiffy Lube Oceanside, CA
Receptionist/Cashier September 2004 - November 2004
Taco Bell Omaha, NE
Cashier September 2002 - May 2004
Burger King Omaha, NE
Cashier August 2000-August 2002
Education: Millard South High School Omaha, NE
High School Diploma
Metropolitan Community College Omaha, NE
Contact this candidate