Retail Sales Assistant Manager
Resume:
Guy Thompson
MANAGER
************@*****.***
Seeking a position where I can utilize my experience to help grow the business as well as having the
opportunity for advancement based upon achievement and results.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
WORK EXPERIENCE
Assistant Manager
Ace Hardware, Holcomb bridge - Peachtree Corners, GA
October 2023 - March 2024
Responsible for general retail sales to include greeting customers and ensuring that all their project needs
were met by guiding them through the process of completing their project and ansuring they had all
necessary tools to complete said project. Opened and closed store, closed out registers at end of day and
managed all income taken in for the day. Managed all associates working my shift to include counseling,
rewarding or conducting any disciplinary actions required. Also responsible for product placement on floor in
addition to company provided planograms. Performed inventory management daily. Cashier duties as
needed.
SALES ASSOCIATE
FixIt Ace Hardware - Atlanta, GA
May 2017 to January 2023
Responsible for general retail sales to include, greeting customers and ensuring that all their projects needs
are met by guiding them through the process of completing said project and ensuring they have all the tools
needed for completion. Additional responsibilities included warehouse maintenance, cashier, electrical
maintenance for the store, training new employees, marketing, maintaining the garden center and general
maintenance of the store. Received certificate of achievement in electronics, plumbing, hardware, paint and
tools.
Property Manager
Glenda cook - Stone Mountain, GA
July 2013 to July 2017
Managed all aspects of assigned property, to include managing and interviewing
prospective tenants, their rent payments and evictions. Also, responsible for all property
maintenance issues and general lawn care.
Owner/Operator
Taloncavco - Atlanta, GA
April 2010 to July 2013
Consultant in business process analysis. Provided assistance to customers in creating key
performance indicators. Assisted customers with business process improvement plans
Manager
Level3 Communications LLC
November 2007 to March 2010
Atlanta, G A
Developed goals, individual and team objectives and coordinated the implementation of standard
operating procedures.
Produced daily process scorecards governing department shifts and group wide metrics, as well as
quality control checks on all technicians.
Held daily meetings with peers to review areas of improvement, discuss process
changes/implementation and review scorecard metrics for both shift and individual team members.
Project managed new circuit installations including daily interactions with internal account
teams, engineers, field service, external customers, as well as local exchange carriers.
Developed sprea.
Senior Manager
Sprint
June 1992 to April 2007
Atlanta Reston, GA VA
Instituted Key performance indicators measuring department productivity as well as a quality
control process, standard operating procedures and training plans for all technicians.
Merged Service Delivery with the IP test and turn-up organization to create a more seamless new
circuit turn up and handover to customers.
Coordinated monthly meetings with all sales organizations, as well as upstream and downstream
agencies to keep them abreast of changes within the international service delivery team.
Managed U.S.
Local Exchange Carriers (LEC that missed their Firm Order Confirmation dates on installation of
data circuits; Conducted daily conference calls with local exchange carrier executives.
Restructured the Engineering support team to become more streamlined, consolidated and cost
efficient.
Project management of operations fix agencies improvement plans, conducting quarterly review
meetings with Sprints software vendors.
Preparing and presenting executive briefings as well as participating in.
Network Controller
Bolt Beranek & Newman Inc
March 1990 to June 1992
Arlington, VA
Identified, isolated, resolved or escalated to the appropriate support groups any outage or problem
on the Defense Data Network not resolved through normal fault isolation or.
troubleshooting procedures, while documenting all actions taken to track/solve problems, as well
as implementing network configuration changes when necessary.
Cryptologic Technician
National Security Agency / U.S. Navy - Fort Meade, MD
September 1981 to March 1990
Processing, collecting and analysis of non-Morse radio wave propagated signals. A working
knowledge of Wideband acquisition, D.F.
subsystems, PDP-11 computer operations and associated teletype interface equipment. Also, in depth
analysis of various electromagnetic emissions and preparation of time sensitive product reports
for executive review within the National Security Agency.
Education
Associate's in International Business
Strayer University-Virginia - Manassas, VA
March 1997 to August 1999
Strayer University
Languages
• Spanish - Intermediate
• French - Beginner
Military Service
Branch: United States Navy
Service Country: United States
Rank: E5
September 1981 to April 1990
Additional Information
Skills
Managing large crews presentation skills
Quality control forklift operator
Troubleshooting extensive management skills
Customer service skills Establishing goals and setting priorities
Computer literate
Strong organizational skills
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