Customer Care Office Administrator

SHERRIE MOORE

C: 336-***-**** **********@*****.***

PROFESSIONAL SUMMARY

My background includes an extensive experience with dealing with the public across all areas. The core of my experience has been the ability to work independently once trained in my field and I steadily take the initiative for excellence. The ability to work well with a diverse population is imperative for success and due to my employment history, it has allowed me that experience.

EMPLOYMENT HISTORY

Welfare Reform Liaison Project, Inc. Greensboro, N.C. 2015 - 2023

Success Coach

Responsible for recruiting new applicants for the program and coaching to completion

Provided transportation as needed for class, hiring events and maintain company fleet

Provided home visits as needed for furniture referrals for qualified persons

Conducted presentation to make the public aware of agency services

Provide turn-key services daily for opening and closing office

Time Warner Cable Greensboro, N.C. 1991 - 2015

Customer Care Rep/Lead

Assigned team leadership role for support and training of team

Account maintenance and light collections on past due accounts and sales

Service repair support and diagnostic techniques

Answer incoming calls and handled customer questions, concerns and resolved issues

Catheryn Wicker Allstate Agency Greensboro, N.C 2002 - 2004

Office Administrator

General day-to-day operations of returning phone calls, emails and turn-key services

Processed electronic and paper policy payments and provided insurance quotes

Spencer Group, Inc. Greensboro, N.C. 2004 - 2007

General Manager

Responsible for logistics for events

Provided leadership and oversite for interns

Covered day-to-day operations, calls, emails and walk-ins

Liaison contact for suppliers and clients

Provided turn-key services

EDUCATION HISTORY

Bennett College BA/BS Interdisciplinary Studies Greensboro, NC 2009

ADDITIONAL TRAINING

Southern University and A&M College 2021

Case Management Course – Certificate of Completion

AR4CA Orientation and Refresher Course - Certificate of Completion 2021

NYSDOH Registered Opioid Overdose Program – Certificate of Completion 2021

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