Customer Service Team Lead
Resume:
Cameren Wilson
CSR / Teller / Team Lead - FSNB
Brandon, MS 39047
****************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Assistant Manager / CSR / Teller / Team Lead
FSNB - NA
February 2014 to Present
* Accept personal and commercial deposits, loan payments, process checking and savings account withdrawals
* Cash checks
* Maintain an adequate cash drawer at all times; including buying and selling currency to and from the vault as necessary
* Balance cash drawer in accordance with bank procedures and regulations including batching of cashed checks
* Promote and sale bank products
* Knowledgeable of accounts and service
Office Manager/Sales/Customer Service
DESIGN MANAGEMENT INC - Brandon, MS
May 2005 to January 2015
* Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
* Check to ensure that appropriate changes were made to resolve customers' problems.
* Determine charges for services requested, collect deposits or payments, or arrange for billing.
* Solicit sales of new or additional services or products.
* Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
* Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Education
Certificate in MEDICAL BILLING AND CODING
DELTA TECHNICAL COLLEGE JACKSON - Jackson, MS
May 2017
Associate in PARALEGAL
Belhaven University - Jackson, MS
2004
Skills
• AS400 (6 years)
• Cash (10+ years)
• Cash handling (10+ years)
• Detail-oriented (10+ years)
• Excel (Less than 1 year)
• Customer Service (10+ years)
• Call Center
• Customer Care
• CSR (10+ years)
• Customer Support (10+ years)
• Order Entry (10+ years)
• Medical Terminology
• Medical Coding
• Microsoft Outlook (10+ years)
• Retail sales (10+ years)
• Sales (10+ years)
• Microsoft Office (10+ years)
• QuickBooks (10+ years)
• Medical Billing
• Accounts Receivable (10+ years)
• Office manager experience (10+ years)
• Property management
• Communication skills
• Hotel experience
• Sanitation
• Front desk
• Organizational skills
• Customer service
• Front desk
• Order entry
• Cash register
• Cash handling
• Office management
Assessments
Work style: Reliability — Proficient
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Call center customer service — Proficient
July 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Attention to detail — Proficient
September 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Typing — Completed
February 2023
Transcribing text
Full results: Completed
Work motivation — Proficient
February 2022
Level of motivation and discipline applied toward work Full results: Proficient
Sales skills — Proficient
August 2020
Influencing and negotiating with customers
Full results: Proficient
Inside sales — Proficient
August 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Business math — Proficient
February 2023
Using basic math to solve problems in a business context Full results: Proficient
Management & leadership skills: Impact & influence — Proficient April 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Cleaner fit — Proficient
February 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Project timeline management — Proficient
December 2023
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Bookkeeping — Proficient
September 2022
Calculating and determining the accuracy of financial data Full results: Proficient
Medical billing — Proficient
December 2023
Understanding the procedures and forms used for medical billing Full results: Proficient
Administrative assistant/receptionist — Proficient April 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Retail customer service — Proficient
March 2022
Responding to customer situations in a retail setting Full results: Proficient
Written communication — Proficient
December 2023
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Front desk agent (hotel) — Proficient
July 2022
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Customer focus & orientation — Proficient
May 2021
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
August 2020
Identifying and resolving common customer issues
Full results: Proficient
Front desk agent (hotel) — Proficient
April 2022
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Verbal communication — Proficient
December 2023
Speaking clearly, correctly, and concisely
Full results: Proficient
Home health aide skills — Proficient
January 2023
Providing care to patients in a home setting
Full results: Proficient
Technical support: Customer situations — Proficient August 2023
Responding to technical support situations with sensitivity Full results: Proficient
Managing accounts in QuickBooks — Proficient
September 2022
Using QuickBooks software to manage business financials Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• MS Office, Microsoft Outlook, Word, Excel, DynaCash, and AS400 (Vertex and Streamline)
• Effective workflow management
• Effective problem solver
• Detail-oriented
• Exceptional time management skills
• Positive and friendly
• Cash handling and management
• Excellent work ethic
• Exceptional interpersonal communication
Contact this candidate