Diploma,In cabin crew and Ground operations officer

RESUME

NAME: Beatrice Bernard Mosha

ADDRESS: Dodoma,Tanzania

EMAIL: ***********@*****.***

TELEPHONE: +255*********

Education

Post

Graduate

****-****

Diploma In Ground Handling Officer - Tanzania

Aviation University College

• Major subject: Radio communication, CSA,Air

ticket

Post

Graduate

2013-2014

Diploma In Cabin Crew - Kenya Aeronautical

University College

Major subject: Cabin crew/Housekeeping

High School

Jan 2007-Nov

2010

Certificate - Fabcaste Second High School

Science and Arts Subjects

Career Overview

Customer

Service Agent

/ Radio

Communicati

on

Jan2015 –

July2018

Swissport Company Ltd At Kilimanjaro

International Airport - Kilimanjaro Tanzania

• • Dealing with Passengers enquiries about flight departures and arrival

• • Checking passenger’s in

• • Giving Seat Numbers

• • Providing boarding passes and baggage

Ground

Handling

Officer /

Customer

Service

July2018-2020

Nas Daco - Kilimanjaro

• Responsibilities

• • Telling passengers about baggage restrictions

• • Weighting baggage and Collection any

• • Taking Care of People with Special needs and

unaccompanied minor(UM) on flight departure

and arrivals

• • Calming and reassuring nervous passengers

• • Compiling outgoing and incoming flight

documents

• • Assisting Passengers through immigration and

customs or escorting

• • Taking care of people with special needs

Customer

service/

Retail,

Cashier

May2022–

Aug2023

Emirates Leisure Retail - Zanzibar Tanzania

• . Work as cashier

• . work as front office customer serves

• . work as waitress

• . Working as retailer

Ground

Handling

Officer

Dec2023-Feb

2024

Air Tanzania Co. Ltd - Dar Es Salaam

Responsibilities

• Dealing with passenger enquires about

• Flight departures and arrival

• Preparing manual boarding pass

• Baggage tags and passengers manifest

• Preparing a flight general declarations for

international flight

• Checking passenger’s in

• Giving seat numbers

• Providing boarding passes and baggage

Customer

service /

Front Office

March 2024-

updates

SAFAYA LUXURY VILLAS - Nungwi Zanzibar

-Front office/ Receptionist

Skills

SHORT

COURSES

Nov 2011-Jan

2012

Basic Computer Course - Microcomputer

Applications - University of Dar-es Salaam

Computing Centre(UCC)

• I am self -motivated person, I have admirable

interpersonal skills, well developed

communication skills, fast learner, light hearted

and team player.

Certificate of

Completion

Year: October

2022

Emergency first Responder Training (First Aid) -

Urban Care your clinic in Zanzibar

Contact this candidate